Matthew Edwards
IT Administrator
Richmond,VA
Summary
Skilled information systems specialist with experience configuring computers, servers and peripheral devices to work within established company and security parameters. Adept at managing permissions, filters and file sharing. A devoted troubleshooter with deep understanding of system architecture and diagnostics.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
IT Administrator
Abbott
Richmond, VA
01.2022 - Current
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
Artificial Intelligence Cognitive Developer
Cloud Managed Services Group
Remote
01.2021 - 01.2022
- Developed ML algorithms to analyze huge volumes of historical data to make predictions.
- Conducted statistical analysis and interpreted results to guide organization's decision-making process.
IT Technical Support Specialist
Open Plan Systems
Richmond, VA
01.2020 - 01.2021
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Information Technology Specialist
In Motion Solutions
Reading, PA
03.2016 - 01.2020
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
Desktop Support Technician
General Dynamics Information Technology Inc
Arlington, VA
07.2014 - 03.2016
- Identified negative hardware performance trends and common issues afflicting systems, reporting findings for remediation.
- Collaborated with business partners and internal stakeholders to optimize scheduling of repair and upgrade jobs, minimizing resource availability disruptions.
Education
Bachelor of Science - Computer And Information Sciences
Georgia State University
Atlanta, GA 01.2010 - 01.2014
Skills
Application installations
LAN protocols
Software updates
End-user support
Hardware installations
SNMP monitoring
IP address structure
DNS implementation
Customer Service
SSH
Mac OS
System upgrades
Program installations
Technical issue analysis
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Either write something worth reading or do something worth writing.
Benjamin Franklin
Timeline
IT Administrator
Abbott
01.2022 - Current
Artificial Intelligence Cognitive Developer
Cloud Managed Services Group
01.2021 - 01.2022
IT Technical Support Specialist
Open Plan Systems
01.2020 - 01.2021
Information Technology Specialist
In Motion Solutions
03.2016 - 01.2020
Desktop Support Technician
General Dynamics Information Technology Inc
07.2014 - 03.2016
Bachelor of Science - Computer And Information Sciences
Georgia State University
01.2010 - 01.2014