Matthew Edwards
Hurst
Summary
Proactive Sales Associate with a strong focus on multi-tasking and problem-solving. Committed to fostering team productivity and optimizing customer experiences, leading to increased sales and improved customer retention.
Overview
9
9
years of professional experience
Work History
Sales Associate
Novak Motors
Bedford, TX
08.2023 - Current
- Assisted customers in identifying vehicle features and benefits, enhancing overall buying experience.
- Processed sales transactions efficiently using point-of-sale systems, ensuring accuracy in financial exchanges.
- Collaborated with team members to maintain showroom organization and optimize product displays for customer engagement.
- Conducted follow-up calls with customers to ensure satisfaction and promote repeat business opportunities.
- Provided detailed product knowledge during customer interactions, contributing to informed purchasing decisions.
Sales Associate
United RV
Fort Worth, TX
01.2022 - 09.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
Sales Associate
Vogt RV Center
Fort Worth, TX
02.2020 - 12.2022
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Finance Manager
Desert Autoplex RV
Mesa, AZ
12.2017 - 02.2020
- Fostered relationships with vendors and clients to negotiate favorable terms and conditions for financial transactions.
- Ensure loan applications contain supporting documentation and required information
- Assisted clients in understanding their available options and helped them select the right service plans for their needs.
Finance Manager
Paul Evert's RV Country
Mesa, AZ
05.2017 - 12.2017
- Streamlined approval processes, reducing turnaround time for financing applications and enhancing customer experience.
- Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
- Negotiated with lenders to secure competitive interest rates, reducing overall financing costs for customers.
- Ensure all supporting loan documentation is complete
Education
No Degree - Psychology
West Texas A&M University
Canyon, TXSkills
- Exceptional customer service
- Multi-tasking strength
- Problem-solving
- Contract preparation
- Product guidance
Timeline
Sales Associate
Novak Motors
08.2023 - Current
Sales Associate
United RV
01.2022 - 09.2023
Sales Associate
Vogt RV Center
02.2020 - 12.2022
Finance Manager
Desert Autoplex RV
12.2017 - 02.2020
Finance Manager
Paul Evert's RV Country
05.2017 - 12.2017
No Degree - Psychology
West Texas A&M University