Matthew E. Spraggins
Alexandria,VA
Summary
10 year U.S. Air Force Veteran with 4+ years of hands-on experience in network administration, system administration, and IT helpdesk operations across large, compliance-driven, multi-site environments. Qualified Network Administrator with solid background in managing and optimizing network infrastructure. Known for successfully implementing network security measures and ensuring uptime. Demonstrated expertise in troubleshooting complex network issues and maintaining system performance.
Proven record managing helpdesk tickets, Active Directory, resolving complex network connectivity issues, configuring LAN/WAN infrastructure, managing switches, conducting vulnerability scans, and supporting IT infrastructure across multi-clinic healthcare networks. Holds an active Secret clearance. Skilled in RBAC enforcement, hardware and software troubleshooting, desktop and PC maintenance, end user support and maintaining network availability during critical operational hours.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Network Administrator I
United States Air Force
Joint Base Andrews, MD
01.2023 - Current
- Hardware Deployment and LAN Maintenance: Aided in the configuration and deployment of 12 managed switches across Malcolm Grow Medical Center (MGMC), maintaining network compliance and ensuring continuous connectivity for medical devices and staff during critical operational hours. Tasks included racking equipment, running cable, and executing configuration backups.
- Help Desk and Tier 1 Support: Served as lead technician for all Level 1 network-related support tickets across MGMC, triaging connectivity issues, coordinating with vendors, and resolving hardware and software faults within SLA windows.
- Patch and Compliance Management: Led a facility-wide hardware and software patching project across networked workstations and medical devices for 8 specialty clinics, ensuring sustained network compliance and minimizing security exposure.
Medical Information Systems Specialist
United States Air Force
Joint Base Andrews, MD
01.2022 - 01.2023
- Network Administration: Managed and maintained desktop hardware and network infrastructure for Malcolm Grow Medical Center (MGMC), supporting reliable network access across 30+ clinics during critical patient care hours. Maintained a 96% network compliance rating as lead technician for entire clinic.
- Active Directory Management: Administrator for over 1,300 user accounts and permissions in Active Directory, enforcing RBAC policies, managing access provisioning and de-provisioning, and supporting onboarding procedures for new and deployed personnel.
- System and Network Troubleshooting: Resolved moderate to complex hardware, software, and network connectivity issues across workstations, medical devices, and clinic infrastructure. Supported uninterrupted access to medical records and equipment during high-priority operational periods.
- Vulnerability Management: Conducted regular vulnerability scans to identify outdated software across the clinic network, coordinated remediation efforts, and applied software updates to reduce exposure and maintain compliance.
- IT Infrastructure Support: Managed clinic IT inventory in a controlled environment, monitored software patch status, and enforced information security procedures aligned with HIPAA Privacy and Security requirements.
- Training and Compliance: Supervised and trained 20 personnel on RBAC procedures, data entry standards, and system access controls, establishing repeatable compliance procedures adopted as the facility standard.
Medical Inventory Accountant and Data Entry Analyst
United States Air Force
Joint Base Andrews, MD
01.2019 - 01.2022
- Lead Auditor: Completed 95 internal audits achieving 100% compliance while managing $395k in network and medical materiel. Trained and mentored junior accountants on inventory management systems and procedures. Analyzed discrepancies in inventory data, leading to enhanced accuracy in financial reporting.
- Operational Readiness: Led a $3.7M CONUS ground medical evacuation readiness mission, managing $345M in network and medical equipment across specialized teams.
- Financial Stewardship: Designed a budget restructuring plan saving $500k in repairs and preventing $600k in damages while maintaining full patient care operations.
Clinical Dietetics Patient Counselor
United States Air Force
Joint Base Elmendorf-Richardson, AK
01.2016 - 01.2019
- Patient Counselor & Relations Lead: Lead Inpatient nutritional counselor for Joint Base Elmendorf-Richardson Nutritional Medicine team. Managed sensitive patient data entry across 7 clinics and drafted patient advocacy/relations protocols that raised hospital compliance standards by 87%. Led workshops on health and dietary management techniques, improving resilience among expectant mothers and military personnel.
Skills
Achieved seamless network administration for optimal operations
Enhanced Active Directory (AD) functionality to support user needs
Streamlined system administration processes for increased efficiency
Resolved hardware and software issues to minimize downtime
Strengthened RBAC enforcement leading to improved security posture
Executed vulnerability management practices resulting in reduced risks
Established compliance and risk management protocols enhancing organizational integrity
Optimized network connectivity and infrastructure for better performance
Maintained HIPAA compliance, safeguarding sensitive information
Created comprehensive documentation and change control strategies
Cultivated team leadership resulting in high employee engagement
Delivered successful project management outcomes aligning with business objectives
Maximized financial stewardship ensuring resource optimization
Applied critical thinking to enhance decision-making processes
Certification
- Microsoft SC-900
- HIPAA Privacy and Security
- BLS
- SAPR
- In Progress / Pursuing: CompTIA Network+ & CompTIA Security+
DECORATIONS
National Defense Service Medal, Air and Space Achievement Medal, Air and Space Outstanding Unit Award
Timeline
Network Administrator I
United States Air Force
01.2023 - Current
Medical Information Systems Specialist
United States Air Force
01.2022 - 01.2023
Medical Inventory Accountant and Data Entry Analyst
United States Air Force
01.2019 - 01.2022
Clinical Dietetics Patient Counselor
United States Air Force
01.2016 - 01.2019