Matthew Federline
Windsor Mill,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated maintenance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Service Manager
Peak Management
05.2021 - Current
- Met with residents and management to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear guidelines.
- Met with contractors to discuss service needs and develop effective and practical solutions.
- Monitored team performance, and provided detailed job training.
- Maintained effective customer service by responding to service requests quickly to increase overall performance.
- Followed up with customers during and after installations to verify satisfaction.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed efficient teams of up to 5. employees.
Maintenance Technician
Harbor Group Management Company
07.2016 - 12.2018
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles and door closers.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
Maintenance Technician
Blakehurst Retirement Community
02.2014 - 05.2015
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Completed daily, weekly and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Installed new locks, door handles and door closers.
- Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
Maintenance Technician
Hendersenwebb
05.2014 - 05.2014
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair or maintenance.
- Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
- Installed new locks, door handles and door closers.
- Performed electrical and mechanical repairs of production equipment to minimize downtime.
- Reduced opportunities for theft and trespassers by securing entrances and exits.
Education
Industrial Maintenance - Industrial Maintenance Technology
North American Trade Schools
Windsor Mill, MD11.2013
General Studies - General Studies
Catonsville High School
Baltimore, MD05.2011
Skills
- Staff Management
- Office Administration
- Employee Relations
- Employee Supervision
- Time Management
- Quality Control
- Critical Thinking
- Reliable and Responsible
- Energetic and Outgoing
- Team Leadership
- Maintenance and Repair
- EPA Requirements
- Welding and Brazing
Timeline
Service Manager
Peak Management
05.2021 - Current
Maintenance Technician
Harbor Group Management Company
07.2016 - 12.2018
Maintenance Technician
Hendersenwebb
05.2014 - 05.2014
Maintenance Technician
Blakehurst Retirement Community
02.2014 - 05.2015
Industrial Maintenance - Industrial Maintenance Technology
North American Trade Schools
General Studies - General Studies
Catonsville High School
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