MATTHEW FELDMAN
Bradenton,FL
Summary
Being involved in customer service throughout my high school career, while also playing basketball at a high level taught me how to manage my time and persevere through fatigue. Being a server in two completely different atmospheres and cuisines developed my social skills and taught me how to adapt to my environment. I was able to refine my social skills and ability to work in diverse workplaces. I am a leader, hard worker, and I am very coachable. I enjoy learning new things and different ways to approach challenges and opportunities. I have kept these lessons with me as I enter the space of freelance writing.
Overview
6
6
years of professional experience
Work History
Freelancer
Roundtable
Orlando, FL
09.2025 - Current
- Developed and implemented creative content strategies to enhance brand visibility.
- Achieved Syndication on Google.
- Managed multiple projects simultaneously, ensuring timely completion and client satisfaction.
- Utilized digital marketing tools to analyze campaign performance and optimize engagement.
- Produced high-quality written materials, including articles, videos, podcasts and social media posts.
Sports Editor
The Charge News
Orlando, FL
01.2026 - Current
- Developed engaging sports content for digital platforms, enhancing reader engagement and retention.
- Collaborated with reporters to ensure accurate coverage of local sporting events and timely publication.
- Edited articles for clarity, style, and factual accuracy, maintaining high editorial/AP Style standards.
- Mentored reporters on proper techniques for coverage.
Front of House Employee
Panda Express
Bradenton, FL
05.2025 - 09.2025
- Delivered exceptional customer service in fast-paced environment, enhancing guest satisfaction and loyalty.
- Managed front counter operations, ensuring accurate order processing and timely service delivery.
- Trained new team members on food safety protocols and operational procedures to maintain high standards.
- Maintained cleanliness and organization of dining area, supporting overall restaurant ambiance and hygiene compliance.
- Assisted in inventory management, monitoring stock levels to prevent shortages and support smooth operations.
- Collaborated with kitchen staff to streamline communication, improving order accuracy and efficiency during peak hours.
Fulfillment Associate
Rock 'Em Socks
Orlando, FL
11.2024 - 02.2025
- Operated within warehouse to efficiently process and fulfill customer orders.
- Maintained inventory accuracy through regular stock audits and updates in inventory management system.
- Collaborated with team members to streamline order picking and packing processes, enhancing productivity.
- Implemented safety protocols, ensuring a secure working environment for all personnel during operations.
Server
Anna Maria Oyster Bar
Sarasota, Florida
05.2023 - 08.2023
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Showed enthusiasm and knowledge about new products and special promotions.
- Completed opening and closing checklists according to set standards.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Was the first round of servers for the grand opening
- Learned how to work with difficult managerial figures/poor leadership
- Stayed positive throughout the tough times of opening a brand new restaurant
- Explained menu ingredients and cooking processes to manage customer inquiries.
- Engaged customers in friendly conversation to build connections and increase satisfaction.
- Used POS system to accurately input orders and process payments.
- Took orders, made drinks and provided refills for guests.
Server
Tandoor Indian Restaurant
Sarasota, Florida
04.2022 - 08.2022
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Showed enthusiasm and knowledge about new products and special promotions.
- Completed opening and closing checklists according to set standards.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Served a variety of different guests
- Learned Indian terms/menu items, became comfortable with the terminology and what kinds of food are enjoyed in the Indian culture
- Used POS system to accurately input orders and process payments.
- Trained new servers in restaurant procedures and customer service standards.
- Handled multiple tables simultaneously with high service quality.
- Greeted all guests with smile and friendly welcome.
Cashier
PDQ Restaurant
Bradenton, Florida
06.2020 - 04.2022
- Processed cash register transactions on POS and provided correct change.
- Accepted checks, debit and credit cards, and gift certificates in line with company policy.
- Maintained high customer satisfaction levels by going extra mile to personalize service.
- Assisted customers with locating hard-to-find items.
- Worked the Drive Thru, as well as Pickup windows
- Line cook for a month or two
- Cleaned and sanitized checkouts and other high-touch surfaces.
- Greeted customers with prompt and friendly service.
Education
High School Diploma -
Lakewood Ranch High School
Bradenton, Florida05-2022
Skills
- Strong Leadership
- Self-motivation and discipline
- Collaboration and teamwork
- Strong writing skills
- Visual storytelling
- Interviewing
- Deadline-driven mentality
- Sports reporting
- Sports features
- Storytelling techniques
- Fact-checking
- Maintaining standards
- Work Ethic
- Order management
- Table setting
- Specials promotion
- High-volume dining
- Supply restocking
- Menu memorization
- Table resetting
- Liquor and wine service
- Suggestive selling
- Quality control
- Food delivery
- Server training
- Cash handling
- Conflict resolution
- POS system operations
Interests
I love sports, but especially basketball I can tell you anything you want to know about a team or player that has passed through the NBA I love working out and playing basketball as well Staying in shape is important to me
Timeline
Sports Editor
The Charge News
01.2026 - Current
Freelancer
Roundtable
09.2025 - Current
Front of House Employee
Panda Express
05.2025 - 09.2025
Fulfillment Associate
Rock 'Em Socks
11.2024 - 02.2025
Server
Anna Maria Oyster Bar
05.2023 - 08.2023
Server
Tandoor Indian Restaurant
04.2022 - 08.2022
Cashier
PDQ Restaurant
06.2020 - 04.2022
High School Diploma -
Lakewood Ranch High School
AWARDS
High School Speech Contest Champion (at county level), Martin Luther King Jr Essay Contest Finalist (State level), Florida History Fair Runner Up (Paper, state level)