Matthew Feuerhaken
Colorado Springs,CO
Summary
Highly skilled and enthusiastic customer service professional with extensive experience in hospitality, sales and team leadership. Seeking a position where I can utilize my exceptional customer service skills, Leadership and passion for the industry to handle high-volume establishments.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Packing Technician/Sales Associate
Nouveau Management Group
07.2025 - Current
- Coordinated workflow among team members to optimize packing processes and reduce downtime.
- Implemented process improvements that increased packing efficiency and accuracy of orders.
- Collaborated with quality assurance teams to uphold product standards throughout the packing process.
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Executed month-end inventory counts to identify discrepancies.
- Worked closely with inventory management staff to ensure timely replenishment of packing supplies, preventing delays in order processing.
Produce Manager
Bread & Butter Neighborhood Market
06.2024 - 06.2025
- Oversaw daily produce operations, ensuring product quality and freshness standards met.
- Managed inventory levels to optimize stock availability and minimize waste.
- Implemented efficient merchandising strategies to enhance product visibility and sales.
- Trained and mentored staff on best practices for produce handling and customer service.
- Collaborated with vendors to source high-quality products at competitive prices.
- Established protocols for maintaining cleanliness and safety standards in produce department.
- Maintained produce display, and prep and storage areas in clean and orderly condition.
- Purchased produce following guidelines of marketing plan.
Catering director/Sous Chef
Mission Catering
01.2019 - 06.2024
- - collaborate with Executive Chef to develop and execute innovative menus for banquets and catering events, ensuring exceptional quality and presentation.
- - Manage a team of culinary professionals, providing training, guidance, and support to ensure smooth kitchen operations and high productivity.
- - Oversee food preparation, including but not limited to, cooking, plating, and garnishing, to meet specific event requirements and maintain consistency in taste and appearance.
- - Conduct regular inventory checks, monitor ingredient availability, and place orders to ensure adequate supplies for upcoming events.
- - Coordinate with the event planning team to ensure seamless execution of banquets and catering events, paying attention to dietary restrictions, allergies, and special requests.
- - Maintain a clean and organized kitchen environment, adhering to all health and safety regulations.
Lead Bartender
McCormik & Schmick's
01.2009 - 01.2019
- - Manage the bar area, including inventory, ordering, and maintaining stock levels
- - Create innovative and seasonal cocktail menus, resulting in increased sales
- - Train and mentor new bartenders on bar operations and customer service
- - Provide exceptional customer service, ensuring a positive and memorable experience for guests
- - Handle cash transactions and maintain accurate cash
Education
High School Diploma -
LaHabra High
La Habra, CASkills
- - Extensive knowledge of various alcoholic and non-alcoholic beverages
- - Proficient in creating unique and customized cocktails
- - Strong ability to multi-task and handle high-pressure situations
- - Excellent customer service, communication, and interpersonal skills
- - Ability to maintain a clean and organized bar area
- - Experience in handling cash transactions and operating POS systems
- - Familiarity with local and state alcohol laws and regulations
- Quality assurance
- Inventory management
- Team leadership
- Customer service excellence
- Culinary training
- Event coordination
- Cash handling
- Vendor collaboration
- Warehouse navigation
- Shipping procedures
Certification
- State Food Handlers Certification
- 2022
Timeline
Packing Technician/Sales Associate
Nouveau Management Group
07.2025 - Current
Produce Manager
Bread & Butter Neighborhood Market
06.2024 - 06.2025
Catering director/Sous Chef
Mission Catering
01.2019 - 06.2024
Lead Bartender
McCormik & Schmick's
01.2009 - 01.2019
High School Diploma -
LaHabra High