Matthew Fisher
Rochester
Summary
Technician … Service Manager...Business Executive Industrial and Health Care professional with proven ability to innovate and solve complex technical challenges. Known for delivering high-quality solutions and driving team success through effective collaboration and adaptability. Skills include systems analysis, project management, and technical troubleshooting. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
37
37
years of professional experience
Work History
HEATHCARE TECHOLOGY ENGINEER (LEAD)
MAYO CLINIC
08.2012 - 11.2023
- Instrumentation Consultation and Support
- Led cross-functional teams in project planning and execution, ensuring alignment with organizational goals.
- Designed and implemented innovative engineering solutions to enhance product performance.
- Developed and maintained technical documentation for engineering processes and designs.
- Conducted regular assessments of systems to identify opportunities for efficiency improvements.
- Mentored junior engineers, providing guidance on best practices and professional development.
- Utilized advanced software tools for modeling and simulation to optimize design outcomes.
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
- Participated in formal internal design reviews of proposed products and components.
- Provided input to team lead regarding areas for process and procedural improvement.
- Conducted rigorous quality assurance tests, identifying areas of improvement for product optimization.
- Evaluated vendor proposals for equipment procurement, selecting optimal solutions based on performance requirements.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
- Enhanced product performance by conducting thorough failure analysis and recommending improvements.
- Enhanced safety protocols during construction projects, ensuring compliance with national standards and reducing workplace accidents.
PRESIDENT, CEO
FHL SERVICES
01.2010 - 01.2012
- Directed all business activities including Sales / Service / Operations Independent Service Provide
- Directed strategic initiatives to enhance operational efficiency and streamline service delivery.
- Oversaw financial planning and budgeting processes, ensuring fiscal responsibility and resource allocation.
- Implemented performance metrics to assess employee productivity and improve overall service quality.
- Led cross-functional teams to develop innovative solutions addressing client needs and market trends.
- Fostered a culture of continuous improvement by mentoring managers in best practices and leadership skills.
- Spearheaded marketing strategies that elevated brand awareness and expanded client base in competitive markets.
FIELD SERVICE ENGINEER
TOSOH BIOSCIENCE
01.2008 - 01.2010
- Serviced Laboratory Instrumentation, North Central Region of USA.
- Diagnosed and resolved complex equipment issues in laboratory settings.
- Conducted preventative maintenance on advanced analytical instruments to ensure optimal performance.
- Implemented best practices for equipment troubleshooting, reducing downtime significantly.
- Led initiatives to improve service delivery efficiency, resulting in enhanced operational workflows.
- Managed relationships with key clients, addressing concerns and ensuring compliance with service agreements.
- Performed onsite installation, modification and maintenance of systems and equipment.
GENERAL OPERATION MANAGER
MIDWEST SCIENCE BIOCENTER
01.1996 - 01.2008
- Managed the Field Service Engineer program servicing the USA and Latin America.
- Led cross-functional teams to enhance laboratory operations and improve workflow efficiency.
- Developed strategic initiatives to optimize resource allocation and reduce operational costs.
- Mentored junior staff, fostering professional growth and enhancing team collaboration.
- Analyzed operational data to identify trends and drive continuous improvement initiatives.
INTERNATIONAL SERVICE MANAGER
MEDICAL EQUIPMENT RESOURCES
01.1995 - 01.1996
- Directed day-to-day operations: Monitored quality control, inventory control, staff development, customer relations.
- Oversaw daily operations and service delivery for medical equipment resources.
- Managed team performance, ensuring adherence to quality standards and regulatory compliance.
- Implemented process improvements that enhanced efficiency in equipment servicing and maintenance.
- Developed training programs to enhance staff capabilities and improve customer service skills.
DISTRICT SERVICE COORDINATOR
AVL SCIENTIFIC
01.1993 - 01.1995
- Serviced clinical laboratory instrumentation throughout Minnesota, North and South Dakota, Iowa, Wisconsin and the Michigan Upper Peninsula
- Coordinated service requests and ensured timely resolution of customer inquiries.
- Developed and maintained strong relationships with clients to enhance satisfaction.
- Oversaw inventory management for service-related supplies, ensuring availability at all times.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
LAB SERVICES COORDINATOR
ABBOTT NORTHWESTERN HOSPITAL
01.1989 - 01.1993
- Developed and oversaw laboratory service program.
- Regional Health Care Provider
- Streamlined scheduling processes to improve operational efficiency within departments.
- Developed training materials for onboarding new staff members in compliance protocols.
- Implemented quality assurance measures to ensure adherence to healthcare standards.
- Led project management efforts for departmental upgrades and technology integration.
- Mentored junior staff on best practices and operational procedures in hospital settings.
- Analyzed data trends to inform strategic decision-making and improve service delivery.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
BIOMEDICAL PROGRAM COORDINATOR
VOLUNTARY HOSPITALS OF AMERICA (VHA)
01.1987 - 01.1989
- Spearhead the Biomedical Program at Easton Memorial Hospital in Easton, Maryland.
- Oversaw all compliances and processes for accreditation.
- Cooperative helping health care organizations nationwide enhances operational and clinical performance.
- Coordinated program logistics and scheduling for multiple healthcare initiatives.
- Developed and maintained relationships with external stakeholders to enhance collaboration.
- Implemented process improvements that streamlined operational workflows and increased efficiency.
- Managed project timelines, ensuring adherence to deadlines and organizational objectives.
- Analyzed program data to assess performance and inform strategic decision-making.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
Education
Bachelor of Science - Business Administration, Counseling Psychology
Cross Roads College
Rochester, MN04-2021
Associate of Applied Science - Biomedical Electronics Engineering Technician
DETROIT LAKES TECHNICAL COLLEGE
Detroit Lakes, MN01-1987
Skills
- Laboratory and BioMedical Instrumentation Service
- Team & staff mentoring, coaching & empowerment
- Productivity/efficiency improvements
- Leading change & initiatives
- Critical thinking
- Project planning
- System troubleshooting
- Quality control
- Electrical systems
- Process development
- Schematic reading
- Fluid mechanics
- Environmental compliance
- Content management systems (CMS)
- Team collaboration
- Hardware troubleshooting
- Automated testing
- JCAHO, COLA, CLIA & compliance issues
- Negotiating contracts and forming partnerships
- Critical problem solving/troubleshooting
- Building value & return on investment
- Project management
- Technical reporting
- Root-cause analysis
- Quality assurance controls
- Project estimation
- Product development
- Failure analysis
- Structural analysis
- Data management
- Bid drafting
- Analytical problem solving
- Advanced mathematical skills
- Budget management
- Quality assurance testing
- Teamwork and collaboration
- Troubleshooting
- Problem resolution
- Analytical thinking
- Problem-solving
- Computer skills
- Excellent communication
- Work Planning and Prioritization
- Quality assurance
COMMUNITY SERVICE & VOLUNTEER WORK
CHILDREN'S HEARTLINK, Volunteer Biomedical Engineer, Traveled with teams of volunteer physicians, nurses and technicians to perform surgeries and bring supplies to children needing heart surgeries and medical treatment., Honorary Certificate, First Affiliated Hospital of Lanzhou Medical College, China
Timeline
HEATHCARE TECHOLOGY ENGINEER (LEAD)
MAYO CLINIC
08.2012 - 11.2023
PRESIDENT, CEO
FHL SERVICES
01.2010 - 01.2012
FIELD SERVICE ENGINEER
TOSOH BIOSCIENCE
01.2008 - 01.2010
GENERAL OPERATION MANAGER
MIDWEST SCIENCE BIOCENTER
01.1996 - 01.2008
INTERNATIONAL SERVICE MANAGER
MEDICAL EQUIPMENT RESOURCES
01.1995 - 01.1996
DISTRICT SERVICE COORDINATOR
AVL SCIENTIFIC
01.1993 - 01.1995
LAB SERVICES COORDINATOR
ABBOTT NORTHWESTERN HOSPITAL
01.1989 - 01.1993
BIOMEDICAL PROGRAM COORDINATOR
VOLUNTARY HOSPITALS OF AMERICA (VHA)
01.1987 - 01.1989
Associate of Applied Science - Biomedical Electronics Engineering Technician
DETROIT LAKES TECHNICAL COLLEGE
Bachelor of Science - Business Administration, Counseling Psychology
Cross Roads College