Matthew Fitch
Maryville,TN
Summary
Dedicated and eager to learn individual with experience across multiple professions. Committed to always improve work ethic to ensure workplace satisfaction and strong results. Willing to take charge in any environment create a smooth flow of tasks from raking leaves to leading a staffing team to create exemplary results.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Stella Blue Ventures
Maryville, TN
03.2024 - 01.2025
- Completed Day to Day Management tasks. including, but not limited to: Entering and adjusting inventory data, multi-day store inspections, handing staffing, & maintenance of in-store equipment.
- Completed thorough shift change functions to ensure smooth store operations.
- Analyzed store sales data and trends, and make adjustments to meet franchise expectations.
- Ensure a safe and clean working environment for all staff.
- Handle all customer concerns and questions in person and via phone professionally to ensure satisfaction for all services.
- Resolve any customer complaints in a timely manner and empathetic manner.
- Weekly meeting with upper management to review all store and employee progress to ensure consistent sales trends.
Lead Technician
Stella Blue Ventures
Maryville, TN
02.2023 - 03.2024
- Performed routine service on customer vehicles. Including, Oil change services, Engine air & Cabin air filter replacements, Coolant services, and Fuel system services.
- Assist other technicians to complete tasks in a timely and efficient manner
- Assist in inventory records and management of all in-store inventory.
- Ensure work floor cleanliness and maintain customer service area.
- Direct other technicians to positions to create a smooth and strong work flow.
- Assist in all cash transactions and ensure cash records are handled appropriately.
- Communicate with other technicians and management to ensure a strong level of knowledge between all floor tasks and customer relations.
Greenskeeper
Green Meadow CC
Alcoa, TN
05.2022 - 01.2023
- Use specialized turf equipment to maintain several aspects of the golf course. examples include: Tractors, greens & fairway mowers, greens rollers, and rough units.
- Winterized irrigation systems and turf to ensure quality of the course.
- Corroborated with other groundskeepers to ensure a strong time management across multiple tasks.
- Closely ensured readiness of all equipment in use.
- Perform routine inspection on equipment with Mechanic.
- Performed light mechanical work on specialized turf equipment.
Tire and Lube Express Technician
Airport Honda
Alcoa , TN
10.2021 - 06.2022
- Perform routine maintenance to customer vehicles including: Oil, Transmission, Differential, and Tire services.
- Perform a multi-point inspection on all vehicles; and raise concerns with service writer as needed.
- Completed & Filed all service paperwork accordingly.
- Create a work flow that allowed myself and all over Techs to complete tasks in timely manner.
- Assist other Techs in questions or in completion of services.
- Answer customer questions and help diagnose any issues with the vehicle.
- Communicate with Management and Service Writers to ensure satisfactory work and proper completion of all tasks delegated to me
- Assist Full service Techs physically
Education
High School Diploma -
William Blount High School
Maryville, TN08-2022
Skills
- Customer service
- POS System
- Adobe Suite
- Automobile Maintenance
- Turf Care
- Light IT experience
- Sales expertise
- Employee Training
- General Operations
- Inventory control
Affiliations
- Car & Motorcycle enthusiast
- Home and Personal Audio enthusiast
- Digital Design artist
References
References available upon request.
Timeline
Assistant Store Manager
Stella Blue Ventures
03.2024 - 01.2025
Lead Technician
Stella Blue Ventures
02.2023 - 03.2024
Greenskeeper
Green Meadow CC
05.2022 - 01.2023
Tire and Lube Express Technician
Airport Honda
10.2021 - 06.2022
High School Diploma -
William Blount High School
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