Matthew Flame
Kennesaw,GA
Summary
Experienced customer service professional with a proven track record of delivering exceptional support in fast-paced environments. Possessing hands-on IT experience in configuring computers, servers, and network devices, as well as strong troubleshooting and system administration skills. Known for effectively managing customer inquiries with patience and professionalism while efficiently resolving technical issues. Excited to leverage blend of technical expertise and customer service background to contribute to help desk environment and ensure high levels of client satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sever
Governors Gun Club
04.2024 - Current
- Delivered exceptional customer service in a high-paced environment, ensuring all guests’ needs were met promptly and professionally.
- Collaborated with IT staff to troubleshoot and resolve minor system issues, ensuring seamless operation of point-of-sale and event equipment.
- Assisted in setting up and maintaining equipment for events and classes, demonstrating adaptability and problem-solving skills.
- Recognized for strong communication and the ability to improve workflows by efficiently resolving guest concerns and enhancing their overall experience.
- Maintained a high level of professionalism, contributing to the club's reputation for outstanding service.
Server
Pine Tree Country Club
01.2023 - 04.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided a high level of customer service to club members and guests, ensuring a welcoming and professional atmosphere.
- Addressed guest inquiries and resolved issues with tact and efficiency, significantly contributing to member satisfaction and repeat business.
- Collaborated with team members to maintain high standards of service, ensuring smooth operations during events and day-to-day activities.
- Developed strong interpersonal and communication skills, effectively handling customer feedback and delivering consistent service in a busy environment.
Education
Bachelor of Science - Cybersecurity
Kennesaw State University
Kennesaw, GA05.2026
High School Diploma -
Riverwood International Charter School
Atlanta, GA05.2022
Skills
- Desktop support
- Data backup and retrieval
- Remote access technology
- Technical issues analysis
- Data entry
- Bug tracking
- Customer service
- G-Suite
Relevant Skills
- Networking: Proficient in IP addressing (IPv4/IPv6), subnetting, and VLAN configuration. Experience with routers, switches, and firewalls.
- Operating Systems: Skilled in Linux (Ubuntu, CentOS), Windows, and macOS administration.
- System Administration: Experience with Active Directory, VMware, and server configuration (Nginx, Rsyslog).
- VPN & Security: Configured OpenVPN for secure remote access; familiar with firewall management and security protocols.
- Troubleshooting: Strong skills in diagnosing and resolving technical issues using tools like Wireshark and remote desktop protocols (RDP, TeamViewer).
- Customer Support: Years of experience delivering high-quality customer service in fast-paced environments, resolving issues efficiently and professionally.
- Technical Tools: Familiar with Jira, Zendesk, Slack, SQL databases, and command-line interface for server management.
- Communication & Teamwork: Strong written and verbal communication skills, proven ability to collaborate with teams and work directly with customers.
Certification
Cisco Certified Network Associate (CCNA)
Cisco Certified Cyber Ops Associate
Timeline
Sever
Governors Gun Club
04.2024 - Current
Server
Pine Tree Country Club
01.2023 - 04.2024
Bachelor of Science - Cybersecurity
Kennesaw State University
High School Diploma -
Riverwood International Charter School
Cisco Certified Network Associate (CCNA)
Cisco Certified Cyber Ops Associate
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