Matthew Flecknoe
Garnet Valley,PA
Summary
Dynamic assistant manager at Wegmans with expertise in inventory management and vendor coordination. Proven ability to resolve customer complaints and enhance team performance through effective training and leadership. Skilled in Microsoft Office and dedicated to delivering exceptional customer service while promoting a collaborative work environment.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Wegmans
Concordville, PA
10.2023 - Current
- Manage inventory and placing orders with supplier
- Oversee vendors product distribution
- Handle customer issues and complaints
- Manage department to ensure efficiency and customer satisfaction.
- Supervise daily operations including scheduling shifts and assigning duties.
- Help coach and develop a department of over 20 employees
- Provide training and guidance to new employees on product knowledge and customer service techniques
Cashier/Key Holder
Congo Falls Adventure Golf
Ocean City, NJ
05.2020 - 07.2022
- Provided customer assistance and support in a fast-paced environment.
- Trained new staff on operational procedures
- Operated cash register, ensuring accurate sales recording.
- Verified cash balances at beginning and end of each shift.
- Communicated performance expectations to co-workers for improved team efficiency.
- Performed opening and closing responsibilities consistently for over two years.
Education
Bachelor of Science - Health Sciences, Exercise Science, Sport Management
Drexel University
Philadelphia, PAMBA - Supply Chain And Operations Management
CSU Global
Denver, COSkills
- Natural Leader
- Problem Solving
- Innovative
- Customer Service
- Microsoft Office- Word
- Microsoft Office- Excel
- Microsoft Office- PowerPoint
- POS System Operations
- Inventory Management
- Vendor coordination
- Quick Learner
- Complaint Resolution
- Organization
- Interpersonal Skills
- Team player
- Excellent written and verbal communication
Additional Interests
- Boy Scouts, Eagle Scout, 2017
- Participating in and watching various sports, especially baseball and golf
- Being physically active in weightlifting and training for various 5k runs
Timeline
Assistant Manager
Wegmans
10.2023 - Current
Cashier/Key Holder
Congo Falls Adventure Golf
05.2020 - 07.2022
Bachelor of Science - Health Sciences, Exercise Science, Sport Management
Drexel University
MBA - Supply Chain And Operations Management
CSU Global