Matthew Flerchinger
St. Petersburg,Florida
Summary
Results-driven professional with a strong focus on customer satisfaction and team collaboration. Skilled in training and problem-solving, with a track record of exceeding targets in fast-paced environments. Utilizes strategic thinking and hands-on experience to implement impactful solutions that enhance organizational performance.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Baker
Valhalla Bakery
04.2025 - Current
- Prepared doughs and batters according to specific recipes to ensure consistent product quality.
- Maintained clean, sanitary work area to comply with health and safety standards.
- Design and introduce unique items aimed at increasing customer interest.
- Scheduled and planned work days to align production with product demand.
Customer Service Representative-Teller
Fifth Third Bank
05.2021 - 07.2022
- Executed knowledge of policies and procedures to prevent breaches and data misuse.
- Assisted customers in bank operations, including accessing safe deposit boxes, ATM services and loan payments.
- Determined the proper resources to address customer needs and worked with team members in personal banking, customer service, loan and mortgage services, investment, fraud and management to provide a cohesive and positive customer experience.
- Identified and eliminated errors when balancing ATM transactions and the teller cash drawer.
- Balanced ATM transactions and teller cash drawer, identifying and eliminating errors.
- Collaborated with team members across personal banking, customer service, loan and mortgage services, investment, fraud, and management to address customer needs and ensure a cohesive, positive experience.
Server
Bob Evans Restaurants
01.2014 - 05.2021
- Ensured quality customer service to all restaurant guests by accurately and efficiently entering food and drink orders
- Facilitated positive dining experiences by addressing guest questions and concerns, escalating to management as needed.
- Collaborated with team members to foster a friendly, welcoming environment.
- Developed and maintained comprehensive knowledge of company policies, procedures, and menu offerings.
Shift Leader-Server
New Horizon Foods Inc. at Summit Point Retirement Community
11.2012 - 02.2014
- Assigned workstations and delegated shift duties to servers, ensuring smooth operations during each shift
- Managed resident complaints and employee grievances, fostering a positive environment and enhancing resident satisfaction
- Utilized strong interpersonal skills to manage resident complaints and employee grievances
- Coordinated with team to effectively cater to residents during all events, creating memorable experiences
Education
Mechanical Engineering
Wright State University
Dayton, Ohio11-2012
High School Diploma - undefined
Nordonia High School
Macedonia, Ohio05-2009
Skills
- Food safety and sanitation
- Customer service excellence
- Sales techniques
- Suggestive selling
- Team player
- Excellent time management skills
- Strong work ethic
- Work ethic
- Active listener
- Listening and comprehension
- Patience and empathy
- Active listening
Certification
- Florida 2-15 Life, Health & Variable Annuity Agent License - September 2026
Timeline
Baker
Valhalla Bakery
04.2025 - Current
Customer Service Representative-Teller
Fifth Third Bank
05.2021 - 07.2022
Server
Bob Evans Restaurants
01.2014 - 05.2021
Shift Leader-Server
New Horizon Foods Inc. at Summit Point Retirement Community
11.2012 - 02.2014
High School Diploma - undefined
Nordonia High School
Mechanical Engineering
Wright State University