Matthew Fletcher
Zephyrhills,FL
Summary
My diverse work experience has allowed me to acquire a variety of skills, making me an extremely versatile individual. Over the years, my experience with computers, customer service, and logistics has enabled me to work effectively and has provided me with a solid foundation that can be valuable in any environment.
Overview
19
19
years of professional experience
Work History
Sales Advisor
FCM
10.2023 - Current
- Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
- Increased sales by offering advice on purchases and promoting additional products.
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Kept detailed records of daily activities through online customer database.
Customer Service
Uber Technologies Inc.
04.2020 - 09.2023
- Assisted customers by providing exceptional customer service and processing transactions.
- Displayed positive attitude while assisting multiple guests to provide excellent customer service
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Managed food resources, memorized orders, and coordinated customer service.
Assistant Medical Technologist
American Clinical Solutions
01.2016 - 03.2020
- Intake, assign, and prep samples
- Prepping urine samples, and processing on Tom Tech instruments
- Run and maintain LCMS/QMS systems
- Create and run well plate maps
- Load, program and maintain GCMS
- Heavy metal testing
- Post Urine and THC results
Data Entry Specialist / Trainer
American Clinical Solutions
03.2015 - 01.2016
- Entered numerical data into databases in a timely and accurate manner
- Produced monthly reports using advanced Excel spreadsheet functions
- Reviewed medical records for completeness
- Train new employees on data entry
- QA check data entry reports
Customer Account Representative
Coca-Cola North America Group
02.2012 - 01.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer inquiries and provided technical assistance over phone and assign technicians.
- Upsell new products to customers
- Receive and input customer orders to be assigned for delivery
Logistics Executive
AJW Aviation
04.2006 - 08.2010
- Gathered, logged and monitored all shipping data
- Assigned shipments to carriers in the centralized database
- Prepared documents for shipment claims submissions
- Managed shipment schedules to maximize productivity and cut costs
- Determined the most cost-effective procedures and routes for shipments
- Arranged transportation of AOG shipments via Road or AIR
Education
High School Diploma -
The Weald
Billingshurst, West Sussex, EnglandSkills
- Microsoft office / Excel
- NobelBiz Omni
- Tom Tech Instruments
- Cold calling
- LCMS
- Quantum Control
- GCMS
- Upselling products
- Coaching and mentoring
- Customer service experience
- Sales experience
Subjects
- Maths: C+
- Chemistry: B+
- History: B+
- English Literature: A+
Languages
German
Limited Working
French
Limited Working
Interests
- 3D Printing, Cooking, food blogging, music, fishing
Timeline
Sales Advisor
FCM
10.2023 - Current
Customer Service
Uber Technologies Inc.
04.2020 - 09.2023
Assistant Medical Technologist
American Clinical Solutions
01.2016 - 03.2020
Data Entry Specialist / Trainer
American Clinical Solutions
03.2015 - 01.2016
Customer Account Representative
Coca-Cola North America Group
02.2012 - 01.2014
Logistics Executive
AJW Aviation
04.2006 - 08.2010
High School Diploma -
The Weald
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