Matthew Flint
South River,New Jersey
Summary
Experienced Automotive Specialist with over 10 years of experience in the industry. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Dedicated to always improving myself, and others around me.
Overview
11
11
years of professional experience
Work History
Automotive Service Advisor
Bimmer Clinic
South Amboy, NJ
04.2024 - 09.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and ownership to ensure a seamless service experience for all parties involved.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
- Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Automotive Technician
Tesla
Lawrence, NJ
09.2022 - 09.2023
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Analyzed and located malfunctions in brakes, motors, switches, and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
- Tested newly installed equipment to determine proper functionality and compliance with regulations.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Automotive Technician
Volkswagen Of Princeton
Princeton, NJ
03.2022 - 09.2022
- Completed full vehicle inspections to check for leaks, damage or other issues of concern.
- Replaced damaged, missing or defective parts with new and refurbished components.
- Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing and filter replacement.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledge bases.
- Analyzed and located malfunctions in brakes, motors, switches and control systems.
- Maintained accurate records of time and materials required to perform repairs and service.
Automotive Parts Advisor
Ray Catena Porsche JLR
07.2019 - 07.2020
- Delivered merchandise to business locations for use in automotive repairs or direct sales
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales
- Completed all sales and service documentation for customer and business records and provided receipts of purchase
- Researched vehicles and parts via physical catalogs and electronic means
- Organized parts storage and stocked inventory according to established guidelines
- Maintained optimal supply levels by ordering new parts from catalogs and vendor websites
- Set up merchandise displays and organized parts on shelves to maximize customer interest and promote overstocks
Automotive Sales Consultant
Princeton Volkswagen
12.2018 - 04.2020
- Assisted customers with locating and choosing merchandise in any store department
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions
- Educated customers on promotions to enhance sales
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in vehicle and additional products
- Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions
- Assisted customers by answering questions and fulfilling requests
Automotive Technician
Audi & Volkswagen Of Princeton
Princeton, NJ
01.2017 - 12.2018
- Repaired brake, exhaust, electrical and other systems for foreign automotive brands
- Retained accurate records of purchases, titles and sales
- Communicated issues to supervisor and helped develop solutions
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases for dealers, private clients and volume resellers
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
- Diagnosed malfunctions and developed effective resolutions with minimal oversight
- Completed customer orders and warranty services according to manufacturer specifications
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Attended safety meetings and implemented policies with junior team members
- Used specialized tools to detect leaks in gas and refrigerant systems
- Maintained cleanliness, safety and efficiency of garage
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
- Performed safety and emissions inspections
Automotive Technician
Ray Catena Mercedes Benz
12.2013 - 10.2016
- Repaired brake, exhaust, electrical and other systems for foreign automotive brands
- Retained accurate records of purchases, titles and sales
- Communicated issues to supervisor and helped develop solutions
- Serviced air conditioning systems, changed and topped off fluids and completed maintenance inspections
- Inspected damaged vehicles to estimate repair labor cost and required parts expense
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations
- Explained estimates and determined repair timelines to manage customer expectations
- Diagnosed malfunctions and developed effective resolutions with minimal oversight
- Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees and online knowledgebase
- Used specialized tools to detect leaks in gas and refrigerant systems
- Maintained cleanliness, safety and efficiency of garage
- Maintained compliance with dealer and manufacturer standards for warranty repair and maintenance actions
- Performed safety and emissions inspections
- Changed, rotated and balanced tires
Education
High School Diploma -
Middlesex County Vocational School East Brunswick
East Brunswick, NJSkills
- Vehicle operations knowledge
- Inventory coordination
- Problem resolution
- Replacing parts
- Rebuilding Engines
- Diagnostic skills
- Electrical experience
- Inventory organizing
- Verbal and written communication
- Customer service
- Inspecting vehicles
- Scheduled Services
- Brake Systems Understanding
- Safety awareness
- Troubleshooting skills
- Hand and power tools
- Diagnosis and Repair
- Valid Driver's License
- Mechanical Troubleshooting
- Attention to Detail
- Multitasking and Prioritization
- Willing to Learn
- Customer Relations
- Customer Satisfaction
- Building Relationships
- Technical knowledge
- Service Advising
- Follow-up skills
- Estimating costs
- Parts Ordering
- Service writing
- Appointment Scheduling
- Customer Education
- Customer Service
- Customer Retention
- Service Scheduling
- Quality Control
Timeline
Automotive Service Advisor
Bimmer Clinic
04.2024 - 09.2024
Automotive Technician
Tesla
09.2022 - 09.2023
Automotive Technician
Volkswagen Of Princeton
03.2022 - 09.2022
Automotive Parts Advisor
Ray Catena Porsche JLR
07.2019 - 07.2020
Automotive Sales Consultant
Princeton Volkswagen
12.2018 - 04.2020
Automotive Technician
Audi & Volkswagen Of Princeton
01.2017 - 12.2018
Automotive Technician
Ray Catena Mercedes Benz
12.2013 - 10.2016
High School Diploma -
Middlesex County Vocational School East Brunswick