Matthew Fondonella
Brick,New Jersey
Summary
Motivational Team Leader skilled in designing and following production schedules. Offers proven history of maximizing team productivity to meet targets. Dedicated to employee safety and proactive assignment, schedule and personnel management.
Overview
8
8
years of professional experience
Work History
Service Team Leader
Wegmans
Ocean , NJ
05.2020 - Current
- Provided leadership and guidance to service team in order to ensure customer satisfaction.
- Coordinated with other departments to resolve customer issues quickly and efficiently.
- Trained new employees on company policies and procedures.
- Assessed employee performance and provided feedback in a timely manner.
- Resolved escalated customer complaints promptly and professionally.
- Managed resources effectively by allocating tasks according to individual strengths.
Pro Shop Attendant
Spring Lake Bath & Tennis Club
Spring Lake, NJ
06.2018 - 08.2021
- Greeted customers and provided excellent customer service.
- Assisted customers in selecting golf equipment, apparel, and accessories that best suited their needs.
- Organized merchandise displays to ensure a neat, tidy, and attractive appearance of the Pro Shop.
- Performed daily opening and closing procedures in accordance with established guidelines.
Camp Counselor
Sea Girt Recreation
Sea Girt, NJ
06.2016 - 08.2020
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
Education
High School Diploma -
St. Rose High School
Belmar, NJ05-2020
Some College (No Degree) - Education
Ocean County College
Toms River, NJSome College (No Degree) - Civil Engineering Technology
King's College
Wilkes-barre, PASkills
- Customer Service Excellence
- Teamwork And Collaboration
- Problem-Solving
- Improving Client Satisfaction
Accomplishments
- National Honors Society in High School
Timeline
Service Team Leader
Wegmans
05.2020 - Current
Pro Shop Attendant
Spring Lake Bath & Tennis Club
06.2018 - 08.2021
Camp Counselor
Sea Girt Recreation
06.2016 - 08.2020
High School Diploma -
St. Rose High School
Some College (No Degree) - Education
Ocean County College
Some College (No Degree) - Civil Engineering Technology
King's College
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