Matthew Ford
Kent,OH
Summary
Second-year graduate student at Kent State University who is seeking a part-time position. Years of experience working with customers and clients and developing skills that allow for great customer/coworker interactions. Highly efficient and adaptable in fast-paced environments, particularly food and beverage establishments, with abilities to work multiple positions when needed.
Overview
7
7
years of professional experience
Work History
Direct Support Professional
Keystone Human Services
Pittsburgh, PA
06.2023 - 08.2025
- Assisted individuals with daily living activities to enhance independence and quality of life.
- Engaged clients in recreational activities to promote social skills and community involvement.
- Observed and reported changes in client behavior or condition to ensure timely interventions.
Associate
Piada Italian Street Food
Pittsburgh, PA
05.2022 - 01.2023
- Roles included: Line cook, cashier, prep, and dishwasher
- Managed multiple positions in an efficient way during peak hours while ensuring customer satisfaction
Barista, Cashier, Line Cook
Panera Bread
Pittsburgh, PA
11.2018 - 07.2020
- Provided exceptional customer service, ensuring a welcoming atmosphere for patrons.
- Operated espresso machines and beverage equipment efficiently to prepare high-quality drinks.
- Focused on quality interactions and conversations with customers to ensure the best experience
Education
Master of Education - Clinical Mental Health Counseling
Kent State University
Kent, OH12-2026
Bachelor of Science - Psychology
Pennsylvania State University
University Park, PA05-2024
Skills
- Customer Interactions
- Fast-Paced Environments
- Multitasking
- Time management
Timeline
Direct Support Professional
Keystone Human Services
06.2023 - 08.2025
Associate
Piada Italian Street Food
05.2022 - 01.2023
Barista, Cashier, Line Cook
Panera Bread
11.2018 - 07.2020
Master of Education - Clinical Mental Health Counseling
Kent State University
Bachelor of Science - Psychology
Pennsylvania State University