Matthew Ford-Kindle
Antioch,TN
Summary
Sales professional experienced in building relationships and retaining top accounts. Offers skills in customer service, knowledge of market trends and background in upselling. Looking to put knowledge and abilities to good use in sales position focused on market penetration.
Overview
14
14
years of professional experience
Work History
Affiliate Marketer
Amazon.com
07.2021 - Current
- Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
- Identified appropriate marketing channels and target customers for campaigns.
- Monitored trends in social media, industry and competitive landscape to create new material.
- Developed advertisements with impactful messages to stimulate engagement and reach target audiences
Dispute Resolution Specialist
Takl
07.2019 - 04.2020
- Drove dispute resolutions using effective problem-solving and by guiding mutual understanding of opposing viewpoints.
- Formulated focused and individualized resolutions aimed to peacefully settle disputes.
- Used mediation techniques to facilitate communication between disputants, to further parties' understanding of different perspectives and to guide parties toward mutual agreement.
- Prepared written opinions or decisions regarding cases.
- Facilitated and implemented settlement agreements by proposing resolutions and supporting effective decision-making for involved parties.
- Resolved at least 5 Dispute per Day
- Researched and analyzed individual parties' positions to understand dispute background
Sales Representative
Comcast
03.2017 - 05.2019
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Handle 40 plus inbound calls per day
Assistant Warehouse Manager, Shipping Coordinator
Recreations Furniture
03.2015 - 03.2017
- Delivered furniture to customers home, Designed Customers home, Repaired Damaged Items
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Transport Items in warehouse using sit down and stand up forklifts
- Generated end-of-day reports covering shipments, productivity and financial totals.
- Oversaw warehouse crew stocking inventory and preparing loads.
- Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
- Reviewed paperwork to determine priorities and set schedules.
- Oversaw over 5 Delivery per day
Team Lead/Driver, Warehouse Orders
All My Sons Moving & Storage
03.2015 - 09.2015
- Operated vehicle safely in highly congested areas with no traffic violations.
- Delivered packages to customer doorsteps and business offices.
- Worked overnight shifts during peak periods to meet coverage needs.
- Kept and studied detailed mileage and fuel reports to track overall fuel costs.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Completed on-time deliveries by choosing best and most efficient routes.
- Lean over 3 Home and Office relocations per day
Technical Support Specialist
Asurion
03.2015 - 07.2015
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Submitted service tickets for equipment maintenance requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Troubleshooted over 15 calls per day
Warehouse Associate
Home Sweet Home Mission
01.2014 - 12.2014
- Worked safely around moving machinery.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed inventory control, such as counting and stocking merchandise.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Wrapped pallets in shrink wrap prior to loading.
- Consistently lifted materials weighing as much as 1000 pounds
Collections Specialist
Anderson Financial Network Inc
10.2009 - 10.2014
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used probing techniques to determine debtors' reasons for delinquency
- Over 40 inbound and outbound calls per day
Education
Associate of Arts -
Heartland Community College
Normal, ILHigh School Diploma -
Normal Community West High School
Normal, IL2008
Skills
- Customer Identification and Qualification
- Data and Trend Forecasting
- Product Research
- Marketing Campaign Strategy
- Fact checking
Timeline
Affiliate Marketer
Amazon.com
07.2021 - Current
Dispute Resolution Specialist
Takl
07.2019 - 04.2020
Sales Representative
Comcast
03.2017 - 05.2019
Team Lead/Driver, Warehouse Orders
All My Sons Moving & Storage
03.2015 - 09.2015
Assistant Warehouse Manager, Shipping Coordinator
Recreations Furniture
03.2015 - 03.2017
Technical Support Specialist
Asurion
03.2015 - 07.2015
Warehouse Associate
Home Sweet Home Mission
01.2014 - 12.2014
Collections Specialist
Anderson Financial Network Inc
10.2009 - 10.2014
Associate of Arts -
Heartland Community College
High School Diploma -
Normal Community West High School