Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Arianna Boucher

Concord,NC

Summary

Dynamic and results-oriented professional with a proven track record in customer acquisition and exceptional customer service, honed as a Server Team Lead at On The Border Restaurant. Expert in strategic planning and WordPress proficiency, I excel in enhancing customer satisfaction and streamlining operations, significantly boosting business growth. I am also a Proficient Server Trainer with top-notch leadership, planning and multitasking abilities. Highly observant and proactive with hardworking nature and controlled approach to managing high workloads in stressful environments. Adept at building relationships with employees and motivating each to success.

Overview

9
9
years of professional experience

Work History

Affiliate Marketer

Yourself
01.2020 - Current
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.

Server Team Lead

On The Border Restaurant
02.2016 - Current
  • Delivered training sessions for junior staff members on various aspects of server administration, fostering a skilled workforce capable of maintaining high service levels across the organization.
  • Monitored new server performance and offered continuous support throughout training period.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.

Education

High School Diploma -

Jay M Robinson Highschool
Concord, NC
06-2017

Skills

  • Customer acquisition
  • Exceptional customer service
  • Cash handling
  • Professional appearance
  • Point of sale operation
  • WordPress proficiency
  • Time management
  • Scheduling
  • Strategic planning
  • Customer research

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of six staff members.


Timeline

Affiliate Marketer

Yourself
01.2020 - Current

Server Team Lead

On The Border Restaurant
02.2016 - Current

High School Diploma -

Jay M Robinson Highschool

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Arianna Boucher