Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anna Patterson

Concord,NC

Summary

Proactive leader skilled in managing daily store operations and resolving customer issues. Committed to fostering a collaborative environment through training and mentoring, ensuring high service standards and team efficiency.

Overview

14
14
years of professional experience

Work History

Key Holder Supervisor

Dollar General Market
03.2025 - Current
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Managed daily store operations, including opening and closing procedures, cash handling, and deposits.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Owner

Shattered Salon & Spa
01.2012 - 01.2016
  • Directed daily operations, ensuring high-quality service and client satisfaction.
  • Developed marketing strategies to enhance brand visibility and attract new clients.
  • Managed financial budgets, optimizing expenses while maximizing profitability.
  • Mentored staff, fostering professional development and improving team performance.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.

Education

Cosmetologist Degree - Cosmetology

Empire Beauty School
Concord, NC

High School Diploma -

South Rowan High School
China Grove, NC
06-1993

Skills

  • Store operations
  • Daily reporting
  • Training and mentoring
  • Customer service
  • Cash handling accuracy
  • Task delegation
  • Bank deposits
  • Opening and closing coordination

Timeline

Key Holder Supervisor

Dollar General Market
03.2025 - Current

Owner

Shattered Salon & Spa
01.2012 - 01.2016

Cosmetologist Degree - Cosmetology

Empire Beauty School

High School Diploma -

South Rowan High School