Anna Patterson
Concord,NC
Summary
Proactive leader skilled in managing daily store operations and resolving customer issues. Committed to fostering a collaborative environment through training and mentoring, ensuring high service standards and team efficiency.
Overview
14
14
years of professional experience
Work History
Key Holder Supervisor
Dollar General Market
Rockwell, NC
03.2025 - Current
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
- Managed daily store operations, including opening and closing procedures, cash handling, and deposits.
- Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Owner
Shattered Salon & Spa
Landis, NC
01.2012 - 01.2016
- Directed daily operations, ensuring high-quality service and client satisfaction.
- Developed marketing strategies to enhance brand visibility and attract new clients.
- Managed financial budgets, optimizing expenses while maximizing profitability.
- Mentored staff, fostering professional development and improving team performance.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
Education
Cosmetologist Degree - Cosmetology
Empire Beauty School
Concord, NCHigh School Diploma -
South Rowan High School
China Grove, NC06-1993
Skills
- Store operations
- Daily reporting
- Training and mentoring
- Customer service
- Cash handling accuracy
- Task delegation
- Bank deposits
- Opening and closing coordination
Timeline
Key Holder Supervisor
Dollar General Market
03.2025 - Current
Owner
Shattered Salon & Spa
01.2012 - 01.2016
Cosmetologist Degree - Cosmetology
Empire Beauty School
High School Diploma -
South Rowan High School