Summary
Overview
Work History
Education
Skills
Timeline
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Jesse Pittman

Jesse Pittman

Sunrise

Summary

Professional in retail management, equipped with expertise in overseeing store operations and enhancing customer experiences. History of effectively managing inventory, staff training, and operational efficiency. Known for fostering team collaboration and flexibility in dynamic retail environments, with strengths in leadership and organizational skills.

Overview

9
9
years of professional experience

Work History

Key Holder Supervisor

Dicks Sporing Goods
Sunrise, FL
10.2019 - Current

Opening/closing the store. handling multiple tasks, while keeping operations running smoothly with employees/customers.

Hires, trains, and schedules staff efficiently.

Provides excellent and consistent customer service.

Excels at handling complaints or difficult situations calmly.

Consistently tracks key numbers, sales, conversion, and inventory.

Orders correct and efficient amount of stock

Prevents shrinkage (theft, damage, errors)

Customer Service Manager

CLT Furnitrue
Gastonia, NC
11.2021 - 10.2023
  • Led customer service team to enhance support and resolve client inquiries efficiently.
  • Developed training programs to improve staff performance and maintain service excellence.
  • Implemented process improvements that reduced response times and increased customer satisfaction.
  • Analyzed customer feedback to identify trends and inform strategic service enhancements.

Cashier

New York Bagel Factory
Coral Springs, FL
04.2017 - 07.2019
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained accurate cash drawers, ensuring balanced registers at shift end.
  • Provided exceptional customer service, resolving inquiries and complaints promptly.

Education

BBA - Business

Gardner-Webb University
Boiling Springs, NC
04-2024

Skills

  • Promotional strategies
  • Store operations
  • Employee scheduling
  • Training and mentoring
  • Sales proficiency
  • Daily reporting
  • Staff training and development
  • Marketing initiatives
  • Resource management
  • Customer service
  • Cash handling
  • Customer service management
  • Cash handling accuracy
  • Task delegation
  • Alarm systems
  • Store maintenance
  • Loss prevention strategies
  • Store recovery processes
  • Drawer counting
  • Front end operations
  • Opening and closing coordination
  • Superior work ethic
  • Creativity and originality
  • Sales leadership
  • Retail operations

Timeline

Customer Service Manager

CLT Furnitrue
11.2021 - 10.2023

Key Holder Supervisor

Dicks Sporing Goods
10.2019 - Current

Cashier

New York Bagel Factory
04.2017 - 07.2019

BBA - Business

Gardner-Webb University
Jesse Pittman