Matthew Fornaro
Mesquite,TX
Summary
Cybersecurity Specialist with proficiency in online security research, planning, execution and maintenance. Proficient with Linux and Python.
Dynamic and results-oriented professional with a proven track record at Uber Eats, enhancing customer satisfaction through meticulous delivery services. Excelled in customer service roles, significantly boosting sales revenue by leveraging exceptional communication skills and cybersecurity awareness. Skilled in Python programming and maintaining positive customer relationships, adept at driving productivity and innovative solutions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Uber Delivery Driver
Uber Eats
05.2022 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
710 Vapors
08.2022 - 11.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Central Market HEB
06.2021 - 06.2022
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
- Contributed to positive team culture, driving motivation and productivity among peers.
- Maintained high levels of customer retention with proactive relationship-building strategies.
Sales Representative
Vector Marketing Company
05.2016 - 08.2017
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Used customer insights to develop innovative sales strategies to increase sales.
Education
No Degree -
Southern Methodist University
Dallas, TXBootcamp Certification - Cybersecurity
University of Texas At Dallas
Dallas, TX05.2024
Skills
- Positive Attitude
- Customer Service
- Valid Driver's License
- Cybersecurity awareness
- Cybersecurity Techniques
- Python Programming Language
- Network configuration
- System Troubleshooting
- Log Analysis
- Linux Security
- Bash programming
- Mandarin pronunciation
Certification
Cybersecurity Analyst
- Cybersecurity, University Of Texas at Dallas - 2024
Languages
Chinese (Mandarin)
Limited Working
Timeline
Customer Service Representative
710 Vapors
08.2022 - 11.2023
Uber Delivery Driver
Uber Eats
05.2022 - Current
Customer Service Representative
Central Market HEB
06.2021 - 06.2022
Sales Representative
Vector Marketing Company
05.2016 - 08.2017
No Degree -
Southern Methodist University
Bootcamp Certification - Cybersecurity
University of Texas At Dallas