Matthew Forys
Menifee,CA
Summary
Results-driven Technical Support Professional with a proven track record in diagnosing and resolving complex technical issues, consistently enhancing user satisfaction. Expertise in delivering timely support through strong problem-solving abilities and in-depth knowledge of software and hardware systems. Committed to improving customer experiences while fostering collaboration within teams to achieve optimal solutions. Passionate about leveraging technical skills to drive efficiency and support organizational goals.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Information Technology Manager
Hemet Unified School District
Hemet, CA
08.2014 - Current
- Conducted weekly team meetings and monthly department meetings while managing daily technology support operations to ensure efficient and reliable services.
- Led IT team in implementing network infrastructure upgrades, enhancing system performance and reliability.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost efficiency.
- Streamlined IT support processes, reducing response times and improving user satisfaction rates.
- Determine staff workload and schedules, develop, interpret and implement policies and procedures.
- Developed and executed IT policies, ensuring compliance with industry standards and best practices.
- Conduct weekly meetings with team members and monthly meetings with department & Manage daily technology support operations for the purpose of ensuring efficient and reliable services.
- Oversee Helpdesk and Field Service techs staffing needs including supervising multiple shifts of employees (summer hours) functioning in a technical support capacity to ensure stable and consistent service
- Plan, process, prioritize and issue work orders to the appropriate personnel to ensure continual safe and efficient operations.
- Establish procedures for complex tasks to assure the efficiency of assigned department staff across a range of diverse skill-sets and work experience.
- Provide direction, training, and dissemination of information to assigned department staff for the purpose of providing staff with clear objectives, safety training and proper safety practices that are followed while providing input and performing evaluation of assigned staff
- Oversaw Helpdesk and Field Service tech staffing needs, supervising multiple shifts to ensure stable and consistent technical support services.
- Facilitated meetings to address technology infrastructure needs.
- Attend coordinated meetings to assist with infrastructure as it relates to technology as required or necessary
- Serve as a resource to administrators, teachers and staff
- Conducted training sessions for staff on new technologies, fostering a culture of continuous learning.
- Analyzed system performance metrics to identify areas for improvement and drive strategic decisions.
- Collaborated with cross-functional teams to integrate technology solutions that align with business objectives.
- Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction levels.
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Trained staff on new software applications and hardware installations, boosting productivity across departments.
- Optimized IT operations by eliminating redundancies and automating routine tasks using AI and traditional means.
Director of Operations
EnviroGo, LLC
San Jacinto, CA
04.2002 - 09.2014
- Conducted weekly, the technical operations of all Family Business Ventures, Inc. companies, primarily of Alpine Data Systems, their data services division, collaborated directly with area managers to help them maintain current project goals and outline expectations. Provided direct input to executive board on final and revolving policy decisions in regards to technology
- Implemented purchasing requirements, strategic planning, and management of computer, VOIP phone, voicemail systems, and network telecommunication customer service.
- Implementation, purchasing requirements, strategic planning, and management of all computer, VOIP phone and voicemail systems, and network telecommunication customer service.
- Developed staff training curriculum to train technical staff and end-users on new programs and systems. Created voice-automation system that enhanced web, direct, and tele-marketing productivity.
- Fulfill RFQs, job bids, project design and system design tasks; monitor ALL job walks.
- Fulfill RFQs, job bids, project design and system design tasks; monitor ALL job walks.
- DELL Certified Expert / Service provider w/ Gov. Clearance (Worked in conjunction with DOJ, SEC, Sheriff’s Dept on various implementation projects for Dell Computers, Inc. that requires elevated background security and secret clearances.
- Managed daily work procedures and statistics, consulted with various client departments to develop customer service goals, and developed an internal website to keep staff and clients informed.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Implemented performance metrics to monitor team productivity and drive improvements.
- Led cross-functional teams to optimize technical workflows and enhance operational efficiency.
- Developed and implemented strategic initiatives to streamline processes and reduce operational costs.
Supervising User Technical Support Specialist
Riverside County DPSS
Riverside, California
07.1999 - 04.2002
- Advanced to supervisory role from Systems Analyst upon returning to DPSS to this 12mo position with the goal of revitalizing and prioritizing the goals of the current helpdesk in order to provide proper, executive-level customer service to all government departments.
- Saved the County from the notorious Y2K Bug (sort of)
- Supervised and evaluated staff performing user technical support, ensuring alignment with project goals.
- Led Helpdesk overhaul by implementing new protocols, procedures, and tracking software for purchasing department.
- Created invoice-reconciliation program that resulted in capturing an average of $5,000 per month in vendor overcharges.
- Provided technical support to end-users via phone, email, and chat platforms.
- Liaised between department heads and tech support special-project groups.
- Regularly trained field technicians and DPSS clients in the usage of new onsite software and hardware on site.
- Obtained advanced Security Clearance to provide support for Social Service executive Directors suite & Sheriff's department detective units at DPSS .
- Diagnosed and resolved software and hardware issues efficiently.
Network Systems Administrator
Azusa Pacific University (IS&T)
Azusa, California
02.1996 - 09.1999
- Designed and implemented systems to enhance functionality of faculty and staff networks at university.
- Designed and supervised programming of student & faculty database merge project (UDEUPA) between Linux / Windows 2000 AD, ensuring stability and cost effective interoperability
- Created computer system procedure specifications and user manuals to facilitate user understanding and compliance.
- Led programming of student & faculty database merge project (UDEUPA) between Linux / Windows 2000 AD, ensuring stability and interoperability.
- Monitored network performance to ensure optimal uptime and user experience.
- Configured and maintained network devices, including routers and switches, for reliable connectivity.
Director of Media and Technology
Community Christian Church
07.2009 - Current
- Design and implement media technology training and instructional meetings to ensure proper understanding and implementation of our Multi-Media team's current goals and objectives.
- Direct & produce 3 weekly, live, streaming productions via a coordinated volunteer staff, directing 3 Canon XLH1 HD cameras, 6 projection systems, 32 channel live sound, professional video presentation software (media shout, pro presenter), & LED lighting.
- Produce web video and regular blog content, promoting it via RSS, and regular press-release channel announcements, PSAs (if applicable) and sound web SEO practices.
- Direct & produce 3 weekly, live, streaming productions via a coordinated volunteer staff, directing 3 Canon XLH1 HD cameras, 6 projection systems, 32-channel live sound, professional video presentation software (media shout, pro presenter), & LED lighting.
- Coordinated and managed school-wide, multi-church, and community-wide projects and educational activities, including harvest festivals, The Big Serve community work day, and fundraising events.
- Maintained local computer network functionality, maximizing email server uptime and accurate spam filtering, classroom monitoring and video projection, and VOIP phone systems.
Education
Bachelor of Science Program - Business Administration/Management Information Systems
Azusa Pacific University
Azusa, CABachelor of Science Program - Business Administration/Management Information Systems
Rochville University
TXSkills
- Information systems certifications
- Technical training certification
- Instructional video production & related training
- Experience script writing, blocking, utilizing industry design mediums
- Resource management, event coordination and artist bookings Training program development
- Remote and In Person IT Technical support, and Network Security management and ITIL best practices
- Over 20 years of experience in information system support, Incident Response, department administration, and team management
- Strong background and certification in technical training, information technology management, team building, technical writing, documentation, and training material
- Asset tracking, Related technical training and experience in script writing, blocking, utilizing industry design mediums, Artist management, event coordination and artist bookings, event management
Accomplishments
- Contributed to a reduction in I.T. Department operational costs of almost 20%.
- Managed and Led technical support teams of more than 12 I.T. Helpdesk and classroom support specialists.
- Increased number of resolved support tickets by 21% over previous years.
- Resolved product issue through pilot programs and teacher use-case testing.
- Regularly Collaborate with teams of staff from other departments in the development of collaborative improvement projects.
- Use Microsoft Excel to develop inventory tracking spreadsheets.
Certification
MCP + Exchange, CompTIA, CCNA (2001), Renewed Vision – Pro Presenter, Adobe CS5 Production Suite, Event Management Systems (TACTI & DEA), Lean Six Sigma (Green Belt), PMI - Perot Systems (certified), Robert half Technology – Advanced Tech (certified). New Horizons Learning Centers – ITIL Certified, Project Management Professional Cert training (PMP) 08/1994 – 06/1998
Languages
English
Native or Bilingual
Timeline
Information Technology Manager
Hemet Unified School District
08.2014 - Current
Director of Media and Technology
Community Christian Church
07.2009 - Current
Director of Operations
EnviroGo, LLC
04.2002 - 09.2014
Supervising User Technical Support Specialist
Riverside County DPSS
07.1999 - 04.2002
Network Systems Administrator
Azusa Pacific University (IS&T)
02.1996 - 09.1999
Bachelor of Science Program - Business Administration/Management Information Systems
Rochville University
Bachelor of Science Program - Business Administration/Management Information Systems
Azusa Pacific University
COMMUNITY AND SOCIAL (BRIEF HISTORY)
City Life Youth Center, Sponsor and technical consultant/ web developer, Hemet Community Pantry: Refurbished & Donated personal computers, setting up network to keep track, via database, food inventory and families in need., Coach Girls u8 Softball – Valley Wide Recreation, Launched & Coordinated e-waste semi-annual fund raiser for tech at CCC, provided technical training programs for tech team and creative recruiting ads, video announcements and activity graphics; Fuller Theological Seminary Formal Banquet (yearly multi-million dollar fundraising event) production team, - Founding Board Member at Grace Christian Academy (school)
Golden Bell Award
Myself, our VTO and the team I lead won our Districts first (of many) Golden Bell awards for the exceptional and innovative technical support achievements for our staff & students during the worst 'COVID' year, of at home remote learning daily instruction.