Matthew Franco
Odessa,TX
Summary
Dynamic salesman with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.
Overview
10
10
years of professional experience
Work History
Account Manager
Airgas, An Air Liquide
04.2023 - Current
- Coordinated cross-departmental efforts to execute successful marketing campaigns for key accounts.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
Inside Sales Representative
Airgas
08.2022 - 04.2023
- Developed and implemented sales strategies to increase customer loyalty and retention.
- Contributed to team objectives in fast-paced environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Set up new accounts, established customer credit and set up payment methods.
Outside Sales Representative
Iron Horse Supply
03.2021 - 07.2022
- Consulted with businesses to supply accurate product and service information.
- Established new accounts through cold calling and personal visits to potential customers.
- Monitored competitor activities to maintain competitive advantage.
- Attended monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Welder
Sivalls
05.2018 - 11.2020
- Prepared for assembly by positioning, aligning and securing parts using tools such as jigs and vises.
- Chipped off excess weld, slag, and spatter using hand tools.
- Welded metal components in vertical, overhead and flat positions.
- Salvaged and rebuilt parts to achieve cost savings and reduce waste.
Welder
Energy Fabrication
08.2017 - 12.2017
- Operated hoists, cranes, and power tools to dismantle equipment to find and remove defective parts.
- Inspected welds for accuracy and conformance to specifications.
- Completed welding projects using gas tungsten arc, gas metal arc, flux-cored arc, plasma arc, and shielded metal arc equipment.
- Developed welding processes to improve coherence, accuracy and precision of welds.
Summer Maintenance Helper
Winkler County
05.2016 - 07.2017
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
- Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
- Executed tasks within time and budget constraints.
- Repaired and replaced pumps, valves and motors.
All Round General Laborer
City Of Kermit
01.2014 - 05.2016
- Helped with erecting scaffolding and ladders.
- Finished surfaces of woodwork or wallboard in houses and buildings with paneling, paint and hand tools.
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
- Worked independently in fast-paced environment while meeting productivity and quality expectations.
Education
Associate of Applied Science - Welding Technology
Odessa College
Odessa, TX05.2018
Associate of Applied Science - Business Administration And Management
Odessa College
Odessa, TX05.2018
Skills
- Customer Relationship Management
- Customer Service and Assistance
- Spanish Speaking
- Analytical Problem Solver
- Strong Business Acumen
- Strong Communication and Interpersonal Skills
Timeline
Account Manager
Airgas, An Air Liquide
04.2023 - Current
Inside Sales Representative
Airgas
08.2022 - 04.2023
Outside Sales Representative
Iron Horse Supply
03.2021 - 07.2022
Welder
Sivalls
05.2018 - 11.2020
Welder
Energy Fabrication
08.2017 - 12.2017
Summer Maintenance Helper
Winkler County
05.2016 - 07.2017
All Round General Laborer
City Of Kermit
01.2014 - 05.2016
Associate of Applied Science - Welding Technology
Odessa College
Associate of Applied Science - Business Administration And Management
Odessa College