Matthew Frankel
Lancaster,NY
Summary
Efficient Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization. Outgoing and energetic individual familiar with various equipment operations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Supervisor
Tim Hortons Cafe & Bake Shop
09.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Enforced company policies and regulations with employees.
- Managed shift operations, and monitored team performance to keep business profitable and running smoothly.
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 09.2022
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
Education
Bachelor of Science - Business Management
SUNY Buffalo State
Buffalo, NY05.2024
Skills
- Customer-Oriented
- Inventory Control
- Cash Handling Expertise
- Safety Understanding
- Strategic Planning
- Staff Management
Certification
- ServSafe Training -10/2023 - Current
- Certified Supervisor, Tim Hortons - Current
- Lean Six Sigma White Belt Certified - 11/2023
Timeline
Shift Supervisor
Tim Hortons Cafe & Bake Shop
09.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2020 - 09.2022
Bachelor of Science - Business Management
SUNY Buffalo State
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