Matthew Fretwell
Gilbert,Arizona
Summary
Delivery and Program Manager with more than 8 years overseeing operations, delivery, and Information Technology. A trained facilitator with interpersonal and negotiation skills. Results-focused with success in developing and leading diverse teams to achieve outstanding results. Strategic problem solver, change manager and visionary executive able to implement plans meeting current and future needs. Key expertise in Program delivery and Information Technology solutions.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Engagement and Delivery Manager
Girikon Inc.
Phoenix, AZ
09.2022 - Current
- Outline work plans, determined resources, and write timelines as part of project scope determination.
- Lead and assist technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Developed project management roadmap to define project objectives, timelines and milestones.
- Oversee portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
- Analyze architecture design, scoping, implementation, testing and deployment needs to define project requirements.
- Develop project plans identifying key issues, approaches and performance metrics.
- Propose and implement system enhancements to improve performance and reliability of CRM environments.
- Work closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Delivered front-end and back-end architecture and functionality by translating development requirements.
Program Manager
Safari Micro Inc.
08.2019 - 09.2022
- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Expanded market share by developing new business strategies while effectively negotiating state agency contracts
- Established team priorities, maintained schedules and monitored performance.
- Presented Department Managers development to the Executive team on a monthly basis.
- Collaborated with manufacturing, and distribution teams to deliver solutions on State and local municipalities RFP's.
- Worked cohesively with external Business Development Managers and Internal Account Managers to target net new client growth accounts.
- Oversaw purchases of Networking, Security, and Data Center equipment and software.
- Oversaw Implementations of Microsoft Azure cloud solutions, office 365 migrations and servers to cloud infrastructure deployments.
- Managed project elements for multiple initiatives from initial planning to project rollouts.
- Maintained licensing contracts with vendors and suppliers.
- Maintained current understanding of pricing structures, market conditions and trends in industry.
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.
- Coordinated with management teams to plan, develop, align and execute strategies that would meet client's vision, mission and purpose.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Delivered training for staff development, change management and materials, process and technical controls.
Corporate Operations Manager/ IT Vendor Manager
Safari Micro Inc.
05.2018 - 08.2019
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate
- Researched and identified opportunities for account growth, account penetration and market expansion
- Created reports and presentations detailing business development activities
- Collaborated with account executives to penetrate new accounts, identify potential customers and coordinate product demonstrations
- Built and strengthened productive and valuable industry partnerships to drive collaboration, engagement and revenue stream development
- Identified distributor challenges related to corporate service offerings in order to formulate business efficient solutions
- Negotiated, prepared and signed contracts with manufacturers and partners within the industry
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives
- Implemented policies and standard operating procedures for continuous improvement
- Partnered with vendors and suppliers, managing and budgeting inventory
- Devised, deployed and monitored processes to boost long-term business success with optimal sales and profit levels
- Developed organization systems for sales reports and financial records and strengthened operational traceability and operational efficiencies
- Worked with the CFO and COO to resolve financial and operational problems, improve operations and provide exceptional customer service
- Coordinated innovative strategies to accomplish objectives and boost long-term profitability
Operations Lead
GardaWorld Cash Logistics
11.2014 - 05.2018
- Controls all preparation and processing of outbound shipments.
- Improved customer service initiatives by streamlining sales and order management processes.
- Ensures facility sustainability daily.
- Responds to all correspondence from Customer Relations and executive management.
- Gathers, logs, and monitors all shipping data.
- Minimizes damages and repair costs through careful management and preventative maintenance.
- Takes corrective action in the case of accidents and delays to minimize extra expenses.
- Assigns shipments to carriers in the centralized database.
- Cultivates a positive rapport with fellow employees to boost company morale and promote employee retention.
Squad Leader
United States Army
12.2013 - 10.2014
- Operated as a COIST (Company Operational Intelligence Support Team) member for the company's element
- Managed and led a squad of 6 to 10 soldiers during all training operations
- Controlled and accountable for an equipment budget worth $250,000
- Appointed as alternate platoon leader during unplanned leadership absences commanding 40 personnel
- Operated and maintained communications equipment
- Supervised teams in support of security and installation law and order operations
- Planned and briefed personnel on missions
Education
Bachelors - Global Logistics Management
Arizona State University, W.P Carey School Of Business
Tempe, Arizona2017
Skills
- Microsoft Office Suite
- Microsoft Azure
- Strategic Planning
- Project Management
- Program delivery
- Vendor management
- Cross functional Team Builder
- Critical thinking
- Individual and team training development
- Leadership development
- Team Oriented
- Deadline-driven
- Infrastructure Development Life Cycle
Certification
- Client Managed Services, Intel - 6/2022
- VSP- Server Virtualization, VMware- 7/2021
- VOP-Subscription Expert, VMware- 2019
- VOP- Cloud Provider, VMware- 2019
- HPE Hybrid Cloud Solutions- 10/2020
- Dell, Data Center/ Networking- 11/2019
- Dell, Core Client- 11/2019
Military Service
United States Army: November 2008 to October 2014
Rank: Sergeant
Accomplishments
Central Arizona College: Veteran Student of the Year- Awarded to be the highest achieving Veteran student of 2017.
United States Army Commendations: Combat Infantry Badge, Army Commendation medal, Army Achievement medal, Army Good Conduct medal, Korea Defense Service medal, Iraq Campaign, Overseas Service, Global War on Terrorism, and Joint Service ribbons.
Timeline
Customer Engagement and Delivery Manager
Girikon Inc.
09.2022 - Current
Program Manager
Safari Micro Inc.
08.2019 - 09.2022
Corporate Operations Manager/ IT Vendor Manager
Safari Micro Inc.
05.2018 - 08.2019
Operations Lead
GardaWorld Cash Logistics
11.2014 - 05.2018
Squad Leader
United States Army
12.2013 - 10.2014
Bachelors - Global Logistics Management
Arizona State University, W.P Carey School Of Business
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