Matthew Galluzzo
Mesquite,TX
Overview
22
22
years of professional experience
Work History
Shift Leader
Chick-fil-A
Mesquite, TX
06.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Coordinated with kitchen staff to ensure timely preparation of food, reducing customer wait times.
- Oversaw the Catering Department and coordinated with the customer via phone and text messages, to ensure complete satisfaction with their order. And also I made the deliveries to all the various locations which also helped to network and grow the catering business.
- Engaged with customers on social media to promote offers and events, increasing online presence.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Customer Service Trainer
Bed Bath & Beyond
Dallas, TX
11.2004 - 06.2023
- Collaborated with management to assess staff development needs and created customized training materials accordingly.
- Provided expert guidance on company policies and procedures, ensuring proper adherence among all customer service representatives.
- Escorted customers throughout the store to whatever items they were looking for, explaining the features and benefits of the items, and helping them order said items online if necessary.
- Always had a "customer service first" mentality which was the mantra of the company.
- Also served as Lead Bridal Consultant, making sure the Wedding Couples had all the items they wanted for their registry and walking the store with them to help them with the selection process.
Sporting Goods Sales Associate
Big 5 Sporting Goods
Mission Viejo, CA
05.2003 - 09.2005
Sales Associate
Stater Bros
Mission Viejo, CA
07.2002 - 05.2004
Education
Radio/TV/Film -
Irvine Valley College
Irvine, CALaguna Hills High School
Laguna Hills, CASkills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Flexible Schedule
- Team motivation
- Customer Service Management
- Role Modeling
- Policy Enforcement
- Sales expertise
- Professionalism
- Sales and Upselling
- Customer service focus
Timeline
Shift Leader
Chick-fil-A
06.2023 - Current
Customer Service Trainer
Bed Bath & Beyond
11.2004 - 06.2023
Sporting Goods Sales Associate
Big 5 Sporting Goods
05.2003 - 09.2005
Sales Associate
Stater Bros
07.2002 - 05.2004
Radio/TV/Film -
Irvine Valley College
Laguna Hills High School