Matthew Garcia
Field Service Representative
Edmond,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Comes with over 25 years of experience in the aviation field, troubleshooting, networking, and repairing Unmanned Aircraft Systems. This includes mechanical, electrical, and RF equipment. I currently have a Secret clearance.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work History
Principal Field Service Representative
Textron Systems
01.2007 - 04.2025
- Tended to One System Remote Video Terminals (OSRVTs), troubleshot malfunctions and completed repairs to keep 1000+ systems fully functional and well-maintained worldwide.
- Managed maintenance activities, supervised team, and inspected equipment.
- Researched and implemented new capabilities for OSRVTs.
- Tested systems, noting issues and, finding viable workarounds.
- Trained 1000+ customers proper methods for operating equipment and installation.
- Wrote and revised maintenance procedures and training material.
- Performed Control Account Manager (CAM) duties throughout the life of the contract.
- Submitted contract proposals for 10 accounts.
- Adhered to all defined safety protocols, company requirements and federal and local laws to maintain safe and controlled environments.
- Maintained Secret clearance.
System Specialists
Textron Systems
06.2005 - 01.2007
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Paid attention to detail while completing aircraft maintenance.
- Skilled at working independently and collaboratively in team environments, while empowering those around me.
- Coordinated with unit leadership and direct superiors for tasking and managed subordinates to execute missions and various tasks.
- Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
- Oversaw utilities manual records to perform stock control and accounting duties on over $2 million worth of equipment.
- Responsible for entire site that accounted for 5,000+ flight hours over entire year with minimal down time for maintenance.
- Boosted productivity through working closely with unit leadership to schedule maintenance times regularly without missing flight windows.
- Managed routine maintenance tasks, such as updating software, patching security holes, and replacing outdated hardware components.
- Troubleshot critical issues swiftly, maintaining consistently high level of system performance and reliability.
- Collaborated with cross-functional teams to develop innovative solutions for complex technical issues minimizing technical issues by at least 25%.
- Conducted regular audits, ensuring compliance with industry and Army/Navy/Marine Corps regulations and policies. Passed 100% of inspections.
- Mentored junior team members, leading to increased productivity and skill development within team.
- Increased operational efficiency by troubleshooting and resolving technical issues with UAS systems.
- Assisted in developing standard operating procedures for the safe integration of manned and unmanned aircraft within shared airspace.
- Conducted comprehensive risk assessments before each flight operation to minimize potential hazards during missions.
- Actively contributed to the larger UAS community by participating in industry conferences, workshops, and seminars to stay informed on the latest trends and advancements.
- Assisted in the development of new UAS procedures, streamlining processes and enhancing overall performance.
- Maintained Secret security clearance.
Field Service Representative
Textron Systems
09.2003 - 06.2005
- Diagnosed and repaired problems with electrical and mechanical aviation systems.
- Tended to Aircraft and associated equipment, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained at readiness of 90%.
- Liaised with internal departments to optimize productivity and efficiency, which led to system and program improvements minimizing mishaps.
- Tested systems, noting issues and completing preventive maintenance maintaining system readiness by at least 90%.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Developed lasting relationships with co-workers and customers through excellent communication and professionalism with 100% satisfaction.
- Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations. Accounted for 0 safety incidents to myself, team members, and customers.
- Reduced equipment downtime by 25% with proactive maintenance and troubleshooting efforts.
- Improved team performance through regular feedback and performance evaluations
- Maintained Secret clearance.
Avionics Electronic Technician
United States Marine Corps
09.1998 - 09.2003
- Conducted, maintained, tested and repaired aircraft and shelter electronic components, parts, equipment and systems.
- Used diagnostic and testing processes in collaboration with product engineers to identify, define, and solve development issues.
- Reviewed and interpreted service manuals, specifications, wiring diagrams, and blueprints.
- Fixed circuit boards and wire harness problems using schematics, wiring diagrams, and testing instruments.
- Performed acceptance testing and measurements on electronic components and assemblies to verify system compliance.
- Led preventative maintenance and inspections to limit electrical issues.
- Diagnosed and repaired complex faults within target timeframes which rarely exceeded 1-2 hours.
- Developed and maintained technical documentation for compliant records maintaining 95% accuracy or greater.
- Used information in technical diagrams, schematics, and manuals to understand operations and make successful repairs.
- Obtained Collateral Duty Inspector title.
- Received HAZMAT Certification for Squadron, and was responsible for all shelf-life compliance and disposal of hazardous waste in accordance with local and federal regulations with 0 incidents.
- Completed 6 years of service with an Honorable Discharge.
Education
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FL 01.2012 - 06.2016
No Degree - Information Assurance (National Security Agency)
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLSkills
Secret Clearance
Dependable and Responsible
Self-Motivated
Policies and procedures
Staff Management
Control Account Manager (CAM)
Contract Proposals
Timeline
Bachelor of Science - Aviation Business Administration
Embry-Riddle Aeronautical University - Daytona Beach
01.2012 - 06.2016
Principal Field Service Representative
Textron Systems
01.2007 - 04.2025
System Specialists
Textron Systems
06.2005 - 01.2007
Field Service Representative
Textron Systems
09.2003 - 06.2005
Avionics Electronic Technician
United States Marine Corps
09.1998 - 09.2003
No Degree - Information Assurance (National Security Agency)
Embry-Riddle Aeronautical University - Daytona Beach
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