Daniel Steenblik

Full time support | 40-72 hours per week

· Customer Support: Provide technical assistance from the company's facilities via telephone helpline and email to resolve customer inquiries and complaints. Record customer help requests in a tracking and resolution system.

· On-site Support: Provide technical assistance to US bases in Qatar and United States and prepare final reports upon task completion.

· Maintenance: Maintain proper repair and maintenance of test/training assets, installation standards, and documentation.

· Point of Contact: Act as the primary liaison between Ultra and the customer for troubleshooting and resolution of help requests. Coordinate with different groups within Ultra and follow up with customers regularly.

· Training: Conduct technical training to US and Foreign Military/Civilian personal.

· Database Management: Maintain multiple databases, including call logs, trip reports, and failure reports.

· Reporting: Provide detailed reports from logging tools, update status, and attend status meetings with customers to discuss ongoing service calls.

· Quality Audits: Perform quality audits as needed.

· Software Management: Load and test software on systems prior to shipping.

· Served as the Advanced Joint Interface Control Cell Operator and interfaced between wing Tactical Data Link participants and other elements of the Tactical Data Link operational infrastructure.

· Interfaced between own unit platforms and the exercise/host manager when wing assets are either participating in an exercise or deploying to participate in Tactical Data Link operations.

· Identified, analyzed, resolved and reported hazards and issues affecting or potentially affecting safety of flight for aircraft.

· Tracked the personal and professional development of military members and provided mentorship that was in accordance with military regulations.

· Developed multiple training programs for military members to ensure top-notch combat and non-combat performance.