MINÉ Hidalgo
Electro-mechanical Engineer
Baltimore,MD
Summary
Results-oriented professional with extensive experience in electromechanical systems, technical troubleshooting, and cross-functional collaboration. Adept at managing complex projects and fostering strong client relationships, with a proven track record of driving operational efficiency and delivering high customer satisfaction in diverse sectors, including IT, engineering, and government. Demonstrated leadership in mentoring and training initiatives, improving team cohesion and onboarding processes. Skilled in managing third-party relationships and leading initiatives to enhance workplace inclusivity. Eager to leverage project management skills to lead teams, optimize processes, and drive organizational success in dynamic environments.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
years of post-secondary education
Work History
Field Service Engineer II
Thermo Fisher Scientific
06.2022 - Current
- Championed customer satisfaction by adhering to 4i Values (Integrity, Intensity, Innovation, Involvement), consistently surpassing metrics and expectations
- Execute on-site service and repair of intricate and complex Chromatography-Spectrometry systems within higher education institutions, commercial labs, and government agencies
- Continuously selected to represent the company at conventions such as the National Society for Black Engineers and the Society for Women Engineers
- Recognized as the "Face of Service" within the first year as a Field Service Engineer
- Spearheaded an innovative peer-to-peer apprenticeship program, improving efficiency and facilitating onboarding for newly graduated engineers, fostering a collaborative and inclusive company culture.
IT Project Manager
La Maison Du Chocolat
10.2021 - 06.2022
- Served as liaison between headquarters in France, company's IT group at Savencia, and U.S. sites to provide immediate resolution to hardware and software issues
- Supported management with network/telecommunication mapping and expansion of warehouse and storefronts
- Acquired knowledge of company software, becoming point of contact for all U.S. operations
- Honed skills in risk management, crisis response, and operational continuity
- Led and managed 16 team members administering complex IT infrastructure
Bridge to College Mentor
The Urban Assembly Inc.
New York, NY
05.2018 - 08.2021
- Provide socio-emotional counseling by raising self awareness and building advocacy skills.
- Facilitate communication between the student and higher education institutions alongside aiding students with necessary paperwork.
- Visiting college campuses with students as often as needed, including for orientation, placement tests, direct admissions, and all other matriculation-based roadblocks.
- Aided parents in completing matriculation & financial segments and paired them with the appropriate help on a case by case basis.
Education
A.A.S. in Electromechanical Engineering - Computer Engineering
New York City College Of Technology
Brooklyn, NY12.2020
Bachelor of Science - Business Administration/Management
University of Maryland Global Campus
Hyattsville, MD 08.2025 - 05.2027
Skills
- Bilingual: Spanish and an entry level of French
- Microsoft Office and Google Suites
- Entry level of Python and C
- Problem-solving and conflict resolution
- Budget management
- Organizational and communication skills
- IT hardware and software troubleshooting
- Technical report writing
- Risk assessment and mitigation
- Detail oriented
- Resourceful
- Cross-functional coordination
- Engineering operational functions
Certification
- Google Project Management Certificate
- TestOut PC Pro
- First Aid Mental Health
Accomplishments
- Congregate with different channels in the development of a committee focused on driving employee engagement and collaboration
- Supervise and mentor Field Service Apprentices to drive company culture and efficiency
- Deliver showcasing of new services to customers in the U.S.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I am no longer accepting the things I cannot change.
I am changing the things I cannot accept.
Angela Davis
Timeline
Bachelor of Science - Business Administration/Management
University of Maryland Global Campus
08.2025 - 05.2027
Field Service Engineer II
Thermo Fisher Scientific
06.2022 - Current
IT Project Manager
La Maison Du Chocolat
10.2021 - 06.2022
Bridge to College Mentor
The Urban Assembly Inc.
05.2018 - 08.2021
A.A.S. in Electromechanical Engineering - Computer Engineering
New York City College Of Technology