Matthew Garman
Columbus
Summary
Proficient professional with extensive experience in sales, negotiation, product expertise and providing exceptional customer service. Skilled in leading teams and driving customer relationship management, consistently achieving operational excellence
Overview
15
15
years of professional experience
Work History
Used Vehicle Buyer
Germain Automotive Partnership Group
Columbus
11.2022 - Current
- Purchase used cars for twenty franchsie stores in three states
- Appraise used vehicles using vAuto application to help price out used vehicles and examine carfax
- Attend auction sites in person and online.
- Negotiate price to make front end gross for vehicle to sell within 30-60 day turn
- Set up transportation with carrier once used vehicle is purchased using gate pass from auctions
- Consistently buying 50 used vehicles a month to meet buying team needs for each individual store
- Utilize arbitration process within auctions for when needed
Client Solutions Supervisor
Cox Automotive Inc.
Cincinnati
11.2018 - 10.2022
- Responsible for effective leadership and supervision for 12 field inspectors
- Assist Manheim Express manager In onboarding, training, scheduling, monitoring and coaching employee productivity
- Collaborate with Manheim Express specialist and field sales partners to secure digital inspection requests to create weekly schedules
- Observe all work performance of all direct reports to Identify area of needed improvement and coaching
- Onboard and coordinate all skills related and inspector focused training for direct reports which involve applications such as CAFS app, Salesforce, eLearning, Workday
- Conduct regular performance reviews, team meetings, one on one meetings with direct reports
Product Specialist/Client Advisor
The BMW Store
Cincinnati
03.2014 - 11.2018
- Sold new and used BMW vehicles to reach monthly sales goals
- Negotiated price with customer when needed while providing exceptional customer service
- Demonstrated technology features during delivery process
- Profile in achievements throught BMW of North America 2014-2018
- Proficient with Reynolds and Reynolds Automotive Mastermind CRM
Securities Settlements Specialist
Fifth Third Bank
Cincinnati
04.2011 - 03.2014
- Mutual fund trading and settlement for broker Matrix throughout Fifth Third corporate and retail markets
- Daily complex problem solving for accurate settlement of accounts under time sensitive stock market deadline
- Direct link between portfolio management and fund companies building key relationships and streamlining processes
Education
Associate of Applied Science - Business Management
Columbus State Community College
Columbus, OH12-2009
Skills
- Vehicle appraisal
- Auction negotiation
- Inventory management
- Transportation coordination
- Digital inspection processes
- Customer relationship management
- Market research
- Data analysis
- Purchasing strategy
- Inventory oversight
- Forecasting
Timeline
Used Vehicle Buyer
Germain Automotive Partnership Group
11.2022 - Current
Client Solutions Supervisor
Cox Automotive Inc.
11.2018 - 10.2022
Product Specialist/Client Advisor
The BMW Store
03.2014 - 11.2018
Securities Settlements Specialist
Fifth Third Bank
04.2011 - 03.2014
Associate of Applied Science - Business Management
Columbus State Community College