MATTHEW GELINAS

• Answered inbound calls and email inquiries, delivering prompt, professional support for renewal questions and requests.
• Completed outbound follow-up calls with clients about renewal payments and information needed for renewal processing, supporting timely renewals and retention goals.
• Maintained accurate client policy and renewal records in agency management systems, including Salesforce and Surety Bond Markets, to support compliance and operational efficiency.
• Worked with underwriters to secure competitive renewal terms and resolve underwriting questions.

• Managed the daily maintenance and presentation of putting greens, including changing hole locations, repairing turf, and monitoring irrigation.
• Ensured high-quality playing conditions for customers through meticulous attention to detail.
• Coordinated with team members on course improvement projects, enhancing overall course quality through tee box renovations, cart path reconstruction, and aeration.
• Trained new employees and led maintenance projects, fostering team development and operational effectiveness.

• Facilitated policy renewals, cancellations, payments, and coverage inquiries, ensuring clients understood their insurance options.
• Identified and resolved customer concerns, recommending tailored solutions and following up to confirm satisfaction and retention.
• Maintained accurate records of customer interactions and policy transactions using the Special Agent agency management system.
• Provided exceptional customer service, enhancing daily agency operations and contributing to a positive client experience.

• Founded and managed an online clothing and footwear resale business.
• Generated upwards of $15,000 in net income
• Managed inventory, pricing and cost management, shipping, and invoicing while maintaining customer communications to ensure seamless operations.
• Gained hands-on experience in entrepreneurship, financial management, and business operations.

• Ensured accuracy in processing high volumes of financial data, supporting reliable reporting and decision-making.
• Created and maintained financial and transactional spreadsheets using Microsoft Excel to streamline data management.
• Processed small-parcel transportation invoices to identify reimbursement opportunities, enhancing financial oversight.

Isenberg School of Business

Dean’s List Recipient — All 8 Semesters