Matthew Gerkin
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
23
23
years of professional experience
Work History
EMT-Basic/Field Trainer
Mobile Medical Response
09.2021 - Current
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Performed medical assessments, including airway management and splinting of fractures.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
Staffing Consultant
Cornerstone Staffing Solutions
06.2022 - 12.2022
- Used recruiting platforms such as Avonte, ZipRecruiter, Indeed, and Career Builder.
- Wrote customized job postings based on company requirements and target candidate demographics.
- Verified documents, submitted paperwork and managed onboarding process.
- Collaborated with human resources professionals to determine target candidates.
- Scheduled and conducted as many as 20 interviews each week.
- Conducted reference checks and screening of potential candidates to support onboarding process.
Road Deputy/ Road Sergeant
Antrim County Sheriff's Office
04.2012 - 05.2020
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Monitored criminal activity in community to identify suspicious activity.
- Provided testimony in court proceedings.
- Thoroughly analyzed criminal information and processed crime scenes.
- Recorded facts to prepare reports documenting incidents and activities.
Transporting EMT-B
Eastbay EMS
08.2005 - 10.2016
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
- Maintained accurate patient records and documentation of treatments to enable tracking history and safeguard information.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
Firefighter EMT-B
Grand Traverse Metro Emergency Service Authority
06.2005 - 08.2013
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Participated in community outreach programs to raise awareness of fire prevention and safety measures.
Unit Clerk
Munson Medical Center
07.2007 - 03.2009
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Documented updates to patient information in medical charts while maintaining HIPAA compliance protecting confidentiality of records.
- Prepared admissions charts and scanned records.
- Answered multi-line telephone system, provided information and directed calls.
- Delivered clerical support by handling range of routine and special requirements.
- Responded to and resolved diverse patient issues with speedy and knowledgeable assistance.
Customer Service
Steve and Barry's Athletic Wear
09.2005 - 06.2007
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Marine Deputy
Grand Traverse County Sheriff's Office
05.2005 - 08.2005
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Organized criminal documents such as logs, records, reports, and agendas to streamline processing and improve traceability.
- Assessed and analyzed data to clarify course of criminal prosecution.
- Provided public safety assistance at community events to maintain safe and secure environments.
- Identified suspicious activity and conducted interviews with witnesses to build cases.
- Gathered information and evidence to assist in solving crimes.
Screening Professional
Addiction Treatment Services
12.2004 - 05.2005
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Traveling Manager
Fifth Third Bank
07.2002 - 10.2004
- Conducted cash and key audits for controls and compliance.
- Assisted with daily cash and ATM balancing.
- Assisted clients with issues or requests and mentored employees on customer service techniques.
- Communicated with Branch Operations Manager to inform of quality control checks and findings.
- Oversaw branch operations and workflow for consistency.
- Recommended new procedures to boost consistency and customer experiences.
Lead Security Officer
Northwestern Michigan College
09.2000 - 05.2002
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to emergency situations to assess and deflect issues.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
Education
MBA - Master of Business Administration – Human Resources Management
Columbia Southern University
11.2023
Bachelor of Science - BS – Criminal Justice Administration
Columbia Southern University
02.2022
Associate of Applied Science - AAS - Law Enforcement
Northwestern Michigan College
05.2012
High School Diploma
Houghton Lake High
05.1998
Skills
- Adaptability
- Customer service orientation
- Quality assurance
- Goal setting
- Employee engagement
- Data analysis
- Cross-functional teamwork
- Active listening
- Performance tracking
- Decision-making abilities
- Process improvement
- Recruitment
- Personnel Management
Certificates And Licenses
- Numerous Disaster Mitigation Certifications - NFA Classes
- Child Forensic Interviewer Certification - ICS 100, 200, 300, 700, 800
- REID Interview and Interrogation
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Staffing Consultant
Cornerstone Staffing Solutions
06.2022 - 12.2022
EMT-Basic/Field Trainer
Mobile Medical Response
09.2021 - Current
Road Deputy/ Road Sergeant
Antrim County Sheriff's Office
04.2012 - 05.2020
Unit Clerk
Munson Medical Center
07.2007 - 03.2009
Customer Service
Steve and Barry's Athletic Wear
09.2005 - 06.2007
Transporting EMT-B
Eastbay EMS
08.2005 - 10.2016
Firefighter EMT-B
Grand Traverse Metro Emergency Service Authority
06.2005 - 08.2013
Marine Deputy
Grand Traverse County Sheriff's Office
05.2005 - 08.2005
Screening Professional
Addiction Treatment Services
12.2004 - 05.2005
Traveling Manager
Fifth Third Bank
07.2002 - 10.2004
Lead Security Officer
Northwestern Michigan College
09.2000 - 05.2002
MBA - Master of Business Administration – Human Resources Management
Columbia Southern University
Bachelor of Science - BS – Criminal Justice Administration
Columbia Southern University
Associate of Applied Science - AAS - Law Enforcement
Northwestern Michigan College
High School Diploma
Houghton Lake High
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