Matthew Glenn
Unionville,TN
Summary
Knowledgeable Master Technician with extensive background in overseeing mechanic shop operations and ensuring high-quality vehicle maintenance. Successfully managed team of technicians, optimizing workflow and enhancing operational efficiency. Demonstrated leadership skills and technical expertise to troubleshoot complex mechanical issues and implement effective solutions.
Overview
27
27
years of professional experience
Work History
Mechanic Shop Foreman
Newton Nissan South
07.2023 - 06.2025
- Assisted in diagnosing vehicle issues using computerized diagnostic tools.
- Supported senior mechanics in performing routine maintenance tasks efficiently.
- Learned and adhered to safety protocols while working with various automotive tools.
- Observed and documented repair processes for future reference and quality assurance.
- Collaborated with team members to maintain an organized shop environment.
- Participated in training sessions to enhance technical knowledge of automotive systems.
- Engaged with customers to understand their vehicle concerns and relay information accurately.
- Maintained cleanliness of work areas, ensuring compliance with safety regulations.
- Achieved high customer satisfaction ratings by ensuring quality workmanship on all repairs and maintenance tasks.
- Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
Master Technician
Action Nissan
03.2020 - 06.2023
- Diagnosed and repaired complex mechanical issues, ensuring optimal vehicle performance.
- Conducted routine maintenance checks, enhancing reliability and safety of vehicles.
- Utilized diagnostic tools to assess vehicle systems, improving troubleshooting efficiency.
- Mentored junior technicians on best practices and technical skills development.
Master Technician
Nissan Of Cool Springs / Infiniti of Cool Springs
09.2007 - 11.2019
- Diagnosed complex vehicle issues using advanced diagnostic tools and equipment.
- Led team in performing high-quality repairs, ensuring adherence to safety standards and protocols.
- Mentored junior technicians, enhancing their skills in troubleshooting and repair techniques.
- Enhanced customer satisfaction by performing efficient and accurate diagnostic assessments on vehicles.
Automotive Technician
Action Nissan
02.2002 - 08.2007
Automotive Technician
Infiniti Of Coolsprings
10.1998 - 01.2002
Education
Computer Aided Drafting
ITT
Nashville, TN06-1992
Skills
Nissan/Infiniti master
ASE Master A1 through A8
GTR Certification
27 Years Dealer Experience
Timeline
Mechanic Shop Foreman
Newton Nissan South
07.2023 - 06.2025
Master Technician
Action Nissan
03.2020 - 06.2023
Master Technician
Nissan Of Cool Springs / Infiniti of Cool Springs
09.2007 - 11.2019
Automotive Technician
Action Nissan
02.2002 - 08.2007
Automotive Technician
Infiniti Of Coolsprings
10.1998 - 01.2002
Computer Aided Drafting
ITT
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