Nigel Jarrett

• Direct daily workflow processes to ensure operational efficiency and uphold high-quality service delivery.
• Train and mentor junior mechanics on best practices and equipment usage.
• Diagnosed complex mechanical issues, leading to timely resolutions for clients.
• During my time here, I worked in 2 separate locations for the same company. When i arrived at the second location, i was a technician , as the foreman position was not available. I was promoted to foreman after 2 months of them realizing my capabilities.
• Since my employment at the current location , we have broken many records for the location. My store is currently the number 1 profitable store out of all 14 Schumacher stores. We have been in the number one position for the past 2 years, running .
• We have the highest technician efficiency percentage of all stores. average is about 120 %.

• Led service team to achieve high customer satisfaction ratings through effective communication and training.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
• When I arrived at this location, the service staff was dismissed . I worked as a service advisor for the first 2 months. There were only 2 of us. We re-hired staff. When we were fully staffed, I went into the shop to be the Shop Foreman. After a year. I was promoted to service manager.

• Supervised daily operations to ensure efficient workflow and high-quality service.
• Diagnosed complex mechanical issues, leading to timely resolutions for clients.
• Managed warranty claims efficiently by coordinating with manufacturers directly which led to quicker resolution times.
• Directed daily operations of team of 22 technicians and shop professionals.

• Oversaw daily operations of service department, ensuring efficient workflow and customer satisfaction.
• Developed strategies to improve service processes, reducing turnaround times while maintaining high standards.
• During my time here, I was called back and re-hired, because the dealership was falling behind. My first 2 weeks, I helped diagnose difficult cars , that had been there for months. A few vehicles were sent out to other shops for diagnosis. I went to those shops and diagnosed our vehicles and got them back to the dealership.
• I was then promoted to Shop Foreman, to take over half of the team. I was promoted to Service Manager shortly there after and was able to mentor with my fixed ops director , Tim Olson.

• Supervised daily operations to ensure efficient workflow and high-quality service.
• Scheduled and oversaw maintenance, repair and installation activities.
• Supervised team of installers and mechanics to complete work on time and to company standards.
• Contributed to development, implementation, and execution of maintenance programs.
• Diagnosed complex mechanical issues, leading to timely resolutions for clients.
• During my time here, I was promoted from a technician to a Shop Foreman, to lead half the team. I also diagnosed the " difficult" issues and worked closely with engineers from Nissan , to resolve newly arising concerns from the CVT transmission.

• Diagnosed and repaired various automotive systems, including engine, transmission, and electrical components.
• Collaborated with team members to troubleshoot complex

mechanical issues effectively.

• During my time here, I had 2 titles. I was hired as a window tinter and accessory installer. I owned my own business doing tint and accessories , then I was hired directly by a dealer group that I did most of my work for. I was promoted to mechanic , when they realized that I had a mechanical background. This is where I started training with the manufacturer.