Matthew Goggins
MILWAUKEE,WI
Summary
Motivated Shift Leader experienced in fostering team success through compassionate leadership. Achieved operational efficiency and enhanced team performance through effective training and problem-solving skills. Focused on balancing customer satisfaction, employee engagement, and company objectives.
Overview
6
6
years of professional experience
Work History
Milwaukee Yard Shift Lead
Milwaukee Yard
Oak Creek, Wisconsin
11.2021 - 05.2026
- Trained new staff on service standards and company policies to enhance team efficiency.
- Directed staff on daily responsibilities to ensure smooth operations.
- Answer all questions from customers
- Provided customer service by addressing inquiries and resolving issues to improve customer satisfaction.
- Prepare food and meals for customers and events
- Ensured compliance with health and safety regulations throughout daily operations.
- Completed opening and closing duties to facilitate business operations.
- Guided and supported other team members.
Service Assistant
Root River Center
Franklin, Wisconsin
12.2019 - 10.2020
- Communicated effectively with team members and management regarding client needs.
- Organized and maintained clean and safe environments for customers.
- Supported meal preparation and ensured sanitation requirements were met.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Checked tables and removed all dishes, glassware and utensils when guests finished meals.
- Assisted wait staff by delivering food and beverages to guest tables.
- Restocked service stations and bus stations as well as ice bins and buckets.
- Performed opening and closing duties, including setting up the sales floor for business hours.
Education
Greenfield High School
Greenfield, WISkills
- Shift leadership
- Staff management
- Team leadership
- Workplace safety
- Customer service
- Guest service
- Effective communication
- Conflict resolution
- Time management
- Strategic thinking
Accomplishments
- Varsity Football Captain
- Magna Cum Laude
- Wisconsin All State Academic
Affiliations
- Fitness
- Nature
- Fishing
- Sports
References
References available upon request.
Timeline
Milwaukee Yard Shift Lead
Milwaukee Yard
11.2021 - 05.2026
Service Assistant
Root River Center
12.2019 - 10.2020
Greenfield High School