Matthew Gonzalez
Coldwater,MI
Overview
4
4
years of professional experience
Work History
Freight Operations Supervisor
XPO
01.2024 - Current
- Managed a team of 5-7 dock workers to achieve building and company goals.
- Coordinated on average 400,000 LBS of cross docked freight each night.
- Trained new employees on company policies, procedures, safety guidelines as well as job-specific tasks for smooth integration into the team.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Ensured quality from employees to provide the best experiance for the customer.
Service Writer
Coldwater Lake Marina
05.2022 - 01.2024
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Presented different repair options to customers to help each person make appropriate choices.
- Consulted with customers to assess service requirements and produce accurate orders.
- Responded to customer calls and emails to answer questions about products and services
Boat Handler
Coldwater Lake Marina
08.2021 - 05.2022
- Operated customers units coming to and from marina for repairs in storage
- obtained knowledge of operation from all manufactures that the marina carried including Bennington Boats, Malibu boats, Four Winns boats and Sea Doo.
- Demonstrated safe and responsible actions while in position of customers vessels
Education
Bachelor of Business Administration - Management
Adrian College
Adrian, MI05.2022
Skills
- Oral and written communication
- Account management
- Team leadership
- Software programs
- Managing status reports
- Schedule coordination
Affiliations
President of Sigma Alpha Epsilon National Fraternity Michigan Alpha Chapter (2020)
Timeline
Freight Operations Supervisor
XPO
01.2024 - Current
Service Writer
Coldwater Lake Marina
05.2022 - 01.2024
Boat Handler
Coldwater Lake Marina
08.2021 - 05.2022
Bachelor of Business Administration - Management
Adrian College
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