Matthew Goodman
Umatilla,FL
Summary
Delivery Driver with motivation to handle continuous driving and back-to-back orders. Meets delivery targets by knowing local roads well and uses GPS applications. Dedicated to customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food Delivery Driver
GrubHub
Orlando, FL
01.2022 - Current
- Delivered food orders to customers in a timely manner.
- Became a Premier Driver my first 3 months using the platform.
- Planned and executed routes to maximize delivery times, saving over 15 hours per month
- Resolved customer disputes quickly and professionally in accordance with company policy guidelines.
- Executed food orders delivered to customers with a 100% accuracy, ensuring customer satisfaction and a 5.0 rating throughout my 2 years on the platform.
- Contacted customers if there were delays in delivery due to traffic or other issues.
Food Delivery Driver
DoorDash
Orlando, FL
03.2020 - Current
- Executed food orders delivered to customers with a 100% accuracy, ensuring customer satisfaction and a 5.0 rating throughout my 4 years Dashing.
- I average around 100 orders per week
- Recognized every year of tenure for 0 accidents and traffic violations.
- Maintained cleanliness of vehicle interior and exterior.
- Coordinated with restaurant staff on order accuracy and pickup times.
- Provided excellent customer service throughout the delivery process.
- Inspected vehicle before and after shifts for any maintenance needs or issues.
- Adhered to local traffic laws at all times while delivering orders to customers.
Instacart Shopper
Instacart
Orlando, FL
03.2020 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Extensive knowledge of location of goods throughout a number of supermarkets and retail businesses.
- Maintained a 5.0 rating and became a Diamond Certified shopper.
- An overwhelming amount of positive feedback. Including such generous comments calling me a hero during the hight of Covid 19.
- Reported and tracked miles driven by GPS tracking and completion of orders for tax purposes.
- Verified product quality and quantity against customer orders.
- Provided exceptional customer service throughout the shopping experience.
Education
Bachelor of Arts - Film
Full Sail University
Winter Park, FL01-2009
Bachelor of Arts - Graphic Design
International Academy of Design And Technology
Tampa01-2007
Skills
- GPS Navigation
- Smartphone operation
- Customer Communication
- Mileage Tracking
- Detail-Oriented
- Critical Thinking
- Problem Solving
- Efficiency
- Organized
Timeline
Food Delivery Driver
GrubHub
01.2022 - Current
Food Delivery Driver
DoorDash
03.2020 - Current
Instacart Shopper
Instacart
03.2020 - Current
Bachelor of Arts - Film
Full Sail University
Bachelor of Arts - Graphic Design
International Academy of Design And Technology