Matthew Gorman
Buffalo
Summary
Dynamic and results-driven individual with extensive experience in customer engagement and task delegation. Recognized for training and mentoring teams, optimizing inventory management, and implementing safety protocols to ensure operational excellence.
Overview
10
10
years of professional experience
1
1
Certification
Work History
2nd Crew Lead
Buffalo Energy
Buffalo NY
02.2022 - 02.2026
- Trained and mentored team members on operational procedures and best practices.
- Installed insulation materials to enhance energy efficiency in residential and commercial buildings.
- Collaborated with team members to ensure safety protocols were consistently followed on job sites.
- Coordinated inventory management, optimizing stock levels and minimizing waste.
- Filled tight spaces like attics and walls with loose or foam insulation materials based on building code standards.
Lead Sales Associate
Valu Home Centers
Buffalo, NY
06.2020 - 08.2023
- Led team in achieving sales targets through effective customer engagement and product knowledge.
- Trained and mentored new associates on sales techniques and store policies.
- Streamlined inventory management processes to enhance stock availability and reduce discrepancies.
- Developed promotional displays that increased customer interest and boosted sales performance.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly to ensure satisfaction.
- Performed inventory control procedures to manage stock.
Order Picker
VP Supply
Buffalo, NY
06.2018 - 01.2020
- Operated forklifts and pallet jacks to efficiently navigate warehouse environment.
- Maintained accurate inventory records using warehouse management system.
- Picked and packed orders with attention to detail to ensure quality and accuracy.
- Collaborated with team members to optimize order fulfillment processes.
Front of House Employee
Pasquales Italian Restaurant
Buffalo, NY
02.2018 - 06.2018
- Assisted team members in training new staff on operational procedures and service expectations.
- Addressed customer inquiries and resolved complaints promptly to enhance satisfaction levels.
- Monitored inventory levels, restocked supplies as needed, and communicated shortages to management.
- Collaborated with team to improve workflow processes, increasing overall efficiency during busy shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
Front of House Employee
Tim Hortons
Buffalo, NY
08.2016 - 01.2018
- Provided exceptional customer service, ensuring positive experiences for patrons.
- Operated point-of-sale systems efficiently, handling transactions and managing cash drawer.
- Maintained cleanliness and organization of front counter and dining area during peak hours.
- Prepared food and beverages according to Tim Hortons' standards, ensuring quality control.
Education
No Degree - Digital Communications And Media
Erie Community College
Buffalo, NYHigh School Diploma -
West Seneca West Senior High
Buffalo, NY06-2017
Skills
- Team management
- Motivational leadership
- Training and mentoring
- Task delegation
- Customer engagement
- Opening and closing procedures
Certification
Forklift Certified
Timeline
2nd Crew Lead
Buffalo Energy
02.2022 - 02.2026
Lead Sales Associate
Valu Home Centers
06.2020 - 08.2023
Order Picker
VP Supply
06.2018 - 01.2020
Front of House Employee
Pasquales Italian Restaurant
02.2018 - 06.2018
Front of House Employee
Tim Hortons
08.2016 - 01.2018
No Degree - Digital Communications And Media
Erie Community College
High School Diploma -
West Seneca West Senior High