Matthew Graves
Brookfield,MA
Summary
Seasoned EMS Lieutenant with committed experience in emergency medical services and operations management. Notable strengths include leadership, crisis response coordination, and staff training. Demonstrated success in fostering team collaboration to ensure efficient patient care delivery under high-pressure situations. Proven ability to improve response times, streamline processes, and increase overall department effectiveness through diligent supervision and strategic planning. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
35
35
years of professional experience
Work History
Owner / Mechanic
A-1 Parts, Inc.
Brookfield, MA
09.2005 - Current
- Oversee daily operations of A-1 Parts to enhance workflow and productivity.
- Established training programs for new staff members to improve onboarding effectiveness.
- Coordinated supplier relationships to secure high-quality parts for customer demands.
- Ensured compliance with safety regulations and company policies throughout operations.
- Developed an operational plan enabling First Responders to respond to emergencies during work hours.
- Supervised employee performance to drive productivity, efficiency, and cost savings.
EMS Lieutenant
Town of Brookfield
Brookfield, MA
01.1991 - Current
- Developed and implemented protocols for efficient patient care during emergencies.
- Coordinated training programs for new EMS personnel and ongoing staff development.
- Collaborated with local agencies to enhance community emergency preparedness initiatives.
- Led incident debriefings to evaluate response effectiveness and improve future performance.
- Conducted regular inspections of EMS vehicles and equipment to ensure proper maintenance.
- Resolved conflicts between employees or departments within the organization.
- Reviewed patient care reports for accuracy and completeness prior to submission.
- Provided input into strategic planning initiatives related to EMS operations, including moving to a Paramedic service and hiring staff.
Production Manager / Accountant
Pegasus Glassworks, Inc.
Sturbridge, Massachusetts
01.1996 - 04.2007
- Eliminated legacy system by developing, implementing, and maintaining a robust computer network.
- Upgraded and automated manufacturing equipment, establishing new process controls and procedures.
- Transitioned multiple legacy DOS accounting systems to a Windows-based system utilizing the enhanced network.
- Supervised production activities to ensure efficient workflows and adherence to safety standards.
- Coordinated machinery maintenance schedules to minimize downtime and improve performance.
- Trained new employees on operational processes and safety protocols within production area.
- Implemented significant process improvements to elevate department quality and increase throughput.
Education
NR-EMT-P -
Quinsigamond Community College
Worcester, MA01-1994
Firefighter I/II
Fire District 7 - Recruit Class 2
Spencer, MA01-2001
EMT-M -
Ware Fire Department
Ware, MA01-1992
Some College (No Degree) - General Business
Nichols College
Dudley, MA01-2004
High School Diploma -
Tantasqua Regional High School
Sturbridge01-1992
Skills
- Incident response
- Emergency protocols
- Training program development
- Patient care management
- Conflict resolution
- Community preparedness
Timeline
Owner / Mechanic
A-1 Parts, Inc.
09.2005 - Current
Production Manager / Accountant
Pegasus Glassworks, Inc.
01.1996 - 04.2007
EMS Lieutenant
Town of Brookfield
01.1991 - Current
NR-EMT-P -
Quinsigamond Community College
Firefighter I/II
Fire District 7 - Recruit Class 2
EMT-M -
Ware Fire Department
Some College (No Degree) - General Business
Nichols College
High School Diploma -
Tantasqua Regional High School
Similar Profiles
Shane ValentineShane Valentine
Parts Person at Parts Person 1 / Parts Person 2Parts Person at Parts Person 1 / Parts Person 2
Christy BarnesChristy Barnes
Store Manager at A-1 Appliance PartsStore Manager at A-1 Appliance Parts
Allie VanMullekomAllie VanMullekom
Delivery Dispatcher at A-1 Truck Parts — Auto-Wares, Inc.Delivery Dispatcher at A-1 Truck Parts — Auto-Wares, Inc.
Aidan WayAidan Way
Busser at Table Three Restaurant GroupBusser at Table Three Restaurant Group
Darlene ShatosDarlene Shatos
Customer Service Specialist at WalmartCustomer Service Specialist at Walmart