Matthew Gray

• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Defined and integrated roles, responsibilities and processes for business team and data management organization.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed comparison tables of products and services by researching product pricing, ratings and performance.
• Created vision and provided leadership for targeting larger prospects.
• Streamlined operations by delivering recommendations for knowledge-base processes and procedures.
• Strategized and implemented successful approaches to revitalize underperforming product lines and create profit-generating enterprises.
• Led cross-functional teams to create impactful messaging, demand-generation programs and tools.
• Created strategic and tactical sales initiatives for forward planning to meet key objectives.

• Created and optimized records management strategies to coordinate and protect information.
• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Conducted research and investigations into cost of care savings, and other cost saving initiatives for Program Integrity.
• Gathered, documented and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.

Created and optimized records management strategies to coordinate and protect information.

• Conducted thorough reviews of operations to devise and deploy improvement strategies.
• Conducted research and investigations into cost of care savings, and other cost saving initiatives for Program Integrity.
• Gathered, documented and modeled data to assess business trends.
• Produced detailed and relevant reports for use in making business decisions.

• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Achieved KPI by effectively managing portfolios.
• Developed complete business plans and operational strategies for new and existing business.
• Enhanced client satisfaction ratings by resolving difficult customer issues through completion.
• Evaluated situations and delivered targeted solutions using various tools and resources.
• Provided personalized business consulting and overhauled services to strengthen client success.
• Offered expertise on employee and business development plans to enhance implementation and routine oversight.

• Worked with management to develop strategic and tactical plans to meet different requirements.
• Worked alongside global business leader to deploy new training strategies.
• Coordinated implementation of people-related services, policies and programs through departmental staff.
• Set and adjusted to schedules to maintain optimal coverage and service levels.
• Managed overtime, shift swaps, breaks and PTO requests.
• Created training materials for new employees to provide information about attendance guidelines.
• Planned, monitored and appraised employee work results by training managers to coach and discipline employees.