Susan Daum Moore
Plainfield,IN
Summary
Accomplished Business Change Director with a proven track record at Evelance (Anthem), adept in strategic planning and people management. Enhanced company revenue through innovative cost-saving strategies and improved client satisfaction rates significantly. Skilled in fostering team collaboration and executing successful product launches, demonstrating exceptional project management and verbal communication abilities.
Overview
2025
2025
years of professional experience
Work History
Business Change Director
Evelance (anthem)
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Optimized staff performance by designing comprehensive training programs tailored to individual needs.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
Market Lead
Deloitte
06.2024 - Current
- Managed multiple research projects simultaneously while maintaining strict deadlines, ensuring successful project delivery.
- Collaborated with cross-functional teams to ensure consistent messaging and branding across marketing materials.
- Managed multiple projects simultaneously while maintaining strict deadlines and budgets.
- Streamlined data collection processes, resulting in more efficient and accurate market research reports.
- Fostered strong relationships with external vendors, securing cost-effective solutions for various research needs.
- Recorded accurate respondents' answers during interviews for future reference.
- Collaborated with cross-functional teams to develop and implement market research strategies.
Education
Associate - Business Management
Vincennes University
Vincennes, IN05.1985
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Project Management
- Strategies and goals
- Project Coordination
- Staff Management
- Organizational Development
- Budget Control
- Business Planning
- Issues Resolution
Timeline
Market Lead
Deloitte
06.2024 - Current
Business Change Director
Evelance (anthem)
Associate - Business Management
Vincennes University