Matthew Gray
Moore,OK
Summary
Dedicated server/office assistant with excellent experience in the restaurant industry. Maintains professional appearance and demeanor and expertly completes required duties with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Seeking to begin career in IT by applying technological skillset and creative problem solving to any task assigned.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server/Office Assistant
Toby Keith’s I Love This Bar & Grill
08.2020 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Guest Services Representative
Courtyard by Marriott
10.2019 - 03.2020
- Handled guest issues with confidence, using complex problem solving to provide effective resolution.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Documented problems and corrective actions to maintain records.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained and operated services through property management system, FOSSE.
Receptionist
10Gym
02.2019 - 10.2019
- Greeted incoming visitors and members professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give members and new potential members positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved member problems and complaints.
- Maintained upkeep and cleanliness of gym equipment
Education
Associate of Applied Science - Computer Science
Oklahoma City Community College
Oklahoma City, OK03.2024
High School Diploma -
Community Christian School
Norman, OK05.2019
Skills
- Ability to write and debug code in core programming languages like C/C#/Java
- Practical knowledge and experience in MS Excel
- Scripting languages HTML5, CSS, JavaScript
- IT Troubleshooting
- Customer Service
- Leadership
- Critical thinking
- Problem solving
Certification
- TestOut Linux Pro Certification
- CompTIA A+ (in progress, est. completion Oct. 2023) Certification
Timeline
Server/Office Assistant
Toby Keith’s I Love This Bar & Grill
08.2020 - Current
Guest Services Representative
Courtyard by Marriott
10.2019 - 03.2020
Receptionist
10Gym
02.2019 - 10.2019
Associate of Applied Science - Computer Science
Oklahoma City Community College
High School Diploma -
Community Christian School
Similar Profiles
Leslie BurciagaLeslie Burciaga
Server Shift Leader/ Headwaiter at Toby Keith's I Love This Bar & GrillServer Shift Leader/ Headwaiter at Toby Keith's I Love This Bar & Grill
Regina ThorntonRegina Thornton
Server at Toby Keith's I Love This Bar & GrillServer at Toby Keith's I Love This Bar & Grill
Maria FilipidisMaria Filipidis
Hostess Manager at Taco Love GrillHostess Manager at Taco Love Grill