Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Greenberg

Clinton Township

Summary

Energetic Field Service Engineer with 5-year background performing ATM repairs, installations and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.

Overview

11
11
years of professional experience

Work History

Field Service Engineer

Hyosung Innovue
10.2020 - 06.2025
  • Company Overview: formerly Nautilus Hyosung
  • Serviced and maintained ATM's in the Detroit Metro and surrounding areas.
  • Developed good working relationships with banking staff, doing my best to make sure all needs were taken care of.
  • Very self-reliant and can be left to my own devices, willing to reach out when help is required.
  • Collaborated with banks and financial institutions to coordinate ATM downtime, minimizing impact on customer access.
  • Replaced card readers, cash dispensers, printers, and other key components to ensure optimal machine performance.
  • Maintained inventory of spare parts and tools, reducing downtime through proactive supply management.

Sunfrog Shirts
01.2014 - 01.2020
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Followed safety protocols to prevent accidents and injuries to self and colleagues.
  • Communicated with supervisor regarding production line issues and needed repairs for fast resolution.
  • Followed instructions to make products in line with customer specifications.

Education

General Educational Diploma -

Owens Community College
Findlay, OH
01.2010

Skills

  • Customer Service & Client Communication
  • ATM Installation, Maintenance & Repair
  • Hardware Diagnostics & Troubleshooting
  • SLA Adherence & Time Management
  • Technical Problem Solving
  • Inventory & Parts Management
  • Preventive Maintenance Procedures

Timeline

Field Service Engineer

Hyosung Innovue
10.2020 - 06.2025

Sunfrog Shirts
01.2014 - 01.2020

General Educational Diploma -

Owens Community College

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