Summary
Overview
Work History
Education
Skills
Timeline
Generic

Matthew Griffin

Huntsville,AL

Summary

Experienced IT technician with 2 years of professional IT help desk experience. Proficient in technical troubleshooting, Microsoft Windows 10/11 OS, and IT service management systems with efficient communication skills. Currently pursuing a Bachelor's degree while holding industry certifications in IT.

Overview

2
2
years of professional experience

Work History

IT Help Desk Analyst

ASD (Automated System Design)
10.2023 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Coordinated installations and created dispatch tickets via ServiceNow.
  • Resolved hardware/software issues, minimizing downtime for end-users.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.

IT Specialist Internship

Verity Integrated Systems
04.2023 - 08.2023
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Install, configure, and maintain computer hardware, peripherals, and software applications.
  • Provide basic training to end-users on software applications and IT best practices.
  • Diagnose and resolve hardware, software, and network-related problems in a timely manner.
  • Respond to telephone calls and e-mail messages from customers with computer/software problems.
  • Perform general maintenance tasks, troubleshoot, and repair computer systems and peripheral equipment throughout the organization.
  • Created user accounts and assigned permissions.

Education

Bachelor of Science - Network And System Administration

Western Governors University, Currently Enrolled
Huntsville, AL
06-2027

Certificated - Security +

CompTIA
Huntsville Alabama
06-2023

High School Diploma -

Grissom High School
Huntsville, AL
06-2021

Skills

  • Incident management
  • Remote support
  • Software installation
  • Hardware Troubleshooting
  • ServiceNow
  • Azure
  • Active Directory
  • Virtual Machines
  • Windows 10
  • Microsoft Office Suite

Timeline

IT Help Desk Analyst

ASD (Automated System Design)
10.2023 - Current

IT Specialist Internship

Verity Integrated Systems
04.2023 - 08.2023

Bachelor of Science - Network And System Administration

Western Governors University, Currently Enrolled

Certificated - Security +

CompTIA

High School Diploma -

Grissom High School

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