Summary
Overview
Work History
Education
Skills
Certification
Projects
Accomplishments
Relevant Coursework
Volunteer Experience
Timeline
Generic

Zakirah McGillivary

Brooklyn

Summary

Detail-oriented Security Operations Center (SOC) Analyst with extensive experience in threat detection, log analysis, and incident triage. Proficient in SIEM monitoring and intelligence gathering, developed through rigorous cybersecurity training and practical simulations. Demonstrated ability to investigate alerts and identify indicators of compromise while adhering to incident response protocols.

Overview

3
3
years of professional experience
1
1
Certification

Work History

IT Help Desk Analyst

Amazon Inc.
Brooklyn
08.2022 - 05.2025
  • Resolved 40+ support tickets daily, demonstrating advanced triage, multitasking, and prioritization skills in a high-volume environment.
  • Reduced major incident resolution time by 30% by rapidly identifying root causes and coordinating cross-functional efforts with engineering and infrastructure teams.
  • Developed self-help articles, runbooks, and troubleshooting guides, decreasing repeat ticket volume by 30% and enhancing organizational knowledge and user satisfaction.
  • Utilized deep expertise in Windows event logs, authentication logs, SIEM dashboards, endpoint telemetry, and security tooling to support cross-department root-cause investigations and incident response workflows.

Education

Bachelor of Science -

Mississippi State University
12.2021

Cybersecurity Bootcamp -

Infinite Digit
Brooklyn, NY
06.2024

Skills

  • Splunk
  • Microsoft Defender ATP
  • SIEM monitoring
  • EDR fundamentals
  • Crowd strike and Proofpoint
  • Packet analysis with Wireshark
  • Zscalar
  • Urlscan and OSINT
  • Nmap proficiency
  • Windows operating system
  • Linux fundamentals
  • MITRE ATT&CK framework
  • PIERCL incident response

Certification

CompTIA Security+

Projects

Cybersecurity Threat Detection Project 

  • Built a custom SIEM environment and configured log ingestion for Windows event logs and network traffic data. Conducted simulated cyberattacks to test rule effectiveness, including brute-force attempts, suspicious authentication patterns, and malware-like behavior. Produced structured investigation reports outlining findings, IOCs, remediation recommendations, and potential MITRE ATT&CK mappings.
  • Conducted initial and deep-dive investigations on endpoint security alerts using CrowdStrike Falcon, analyzing suspicious process behavior, file executions, lateral movement attempts, and persistence mechanisms. Supported alert triage workflows involving Zscaler, reviewing blocked traffic, web filtering events, SSL inspection logs, and risky user activity.
  • Investigated email-based alerts using Proofpoint, analyzing header data, URLs, attachments, SPF/DKIM failures, and phishing indicators. Used OSINT tools (VirusTotal, Urlscan, AbuseIPDB, Shodan, Browserling, Any.Run, etc.) to validate suspicious indicators, and assist with threat classification.
  • Authored detailed runbooks for common SOC alerts including phishing analysis, malware-like behavior, endpoint detections, policy violations, and identity-based anomalies.

Accomplishments

Division 1 Women's Soccer Mississippi State Aug 2018-Dec 2021
All-SEC Athletic Award
School Record Game Winning Goals
NCAA Top 25 Ranked Player
All-SEC First Team
School Record For Most Points In A Single Season

Relevant Coursework

LetsDefend Projects 

  • Work real-world SOC alerts in a simulated enterprise SIEM environment.
  • Perform digital forensics (disk, memory, network) in guided or challenge-based labs.
  • Investigate malware using sandbox tools, static/dynamic analysis, and behavioral reporting.
  • Solve cybersecurity challenges including threat hunting, OSINT, network forensics, and reverse engineering.
  • Document findings in analyst-style reports, building experience with real SOC reporting formats.

Volunteer Experience

Mississippi State Christmas Drive

  • Assisted with donating toys and winter clothing to children around the world

Project-Based Learning Food Drive 

  • Supported and helped organize a Thanksgiving food drive and dinner for less fortunate families

Technical Soccer Touches Coach 

  • Led camp and training activities to assist kids ages 4-18 play soccer using correct techniques

Timeline

IT Help Desk Analyst

Amazon Inc.
08.2022 - 05.2025

Bachelor of Science -

Mississippi State University

Cybersecurity Bootcamp -

Infinite Digit