Matthew Grissom
Leander,TX
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
High-energy and offering over 5 years of retail and customer services. Effectively boost add-on sales with good interpersonal communication skills. Dependable and adaptable with resourceful nature and conscientious approach.
Overview
7
7
years of professional experience
Work History
Intern
Grissom Insurance Agency
08.2023 - Current
- Analyzed problems and worked with teams to develop solutions.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Interacted with customers by phone, email, or in-person to provide information.
Sales Floor Associate Cashier
HEB Grocery Store
07.2020 - 08.2023
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Sales Manager
Shoe Department
05.2018 - 02.2020
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Cashier
Randalls
11.2016 - 11.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Bachelors - Communications
Concordia University At Austin
Austin, TX12.2023
High School Diploma -
Leander High School
Leander, TX05.2017
Skills
- Customer Assistance
- Persuasive Selling
- Educational Opportunities
- Folding Clothes
- Strategic Selling
- Time Management
- Store Opening and Closing
- Truck Unloading
- Loyalty Promotion
Accomplishments
Second Team All District in High School
3.5 plus GPA at Concordia University
Was awarded the Golden Star for writing for the Leander High School Newspaper
Grissom Insurance Media Manager and Salesman
Head of Media Presence Online
Languages
Sign Language
Limited Working
Timeline
Intern
Grissom Insurance Agency
08.2023 - Current
Sales Floor Associate Cashier
HEB Grocery Store
07.2020 - 08.2023
Sales Manager
Shoe Department
05.2018 - 02.2020
Cashier
Randalls
11.2016 - 11.2017
Bachelors - Communications
Concordia University At Austin
High School Diploma -
Leander High School
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