Matthew Grobe
San Diego,California
Summary
LIFE GOALS: To make this world a better place by utilizing my diverse and unique experiences, skills and passions.
Overview
8
8
years of professional experience
Work History
IT Systems Administrator
ClickUp
08.2022 - Current
- Owner and Administrator of Cisco Meraki Network for the entire organization
- Late night outage support for AT&T and Lumen ISP
- Maintained and updated all software so it was compatible with currents systems.
- Maintained and updated Network gear
- Owner and administrator of all major systems.
- Preformed SOC2 compliance audits.
IT Specialist
ClickUp
08.2021 - 08.2022
- First IT hire to support and build IT team during start-up faze
- Built out new San Diego HQ, Salt Lake City Office, and Dublin Ireland Office network using Cisco Meraki hardware.
- IT Procurement for entire organization domestic and international
- Support users with MacOS, and Windows Pro
- Build IT department during steep growth while maintaining culture and ensuring internal users are supported and set up for success.
- Implemented JAMF MDM, SSO solution Okta, and Security compliance across the organization
Lead
Apple, UTC
03.2019 - 08.2021
- Ensure Apple standard for customer experience is delivered across all teams, Support,
- Shopping, and Business
- Provide feedback to team members positive and negative to improve work experience and open communication
- Staying available to support team members through their day to day task or challenges
- Open and close Apple store.
Genius, Apple, UTC
11.2018 - 03.2019
- Customer Services; Strong knack for problem solving while maintaining composure;
- Earn trust of customers and teammates to offer mentorship
- Have knowledge of all Apple devices ranging from MacOS, iOS, Watch OS, iPadOS
- Offer feedback to team members to ensure customer experience stays relevant and current.
Technical Expert
Apple, UTC
02.2015 - 11.2018
- Customer Services; Strong knack for problem solving; Repairing customer devices in timely manner while maintaining Apple repair standards; Knowledge and resource for team members across all Apple iOS devices.
Education
Associate of Arts - Arts
San Diego Mesa College
San Diego, CA06.2020
High School Diploma -
Downers Grove North High School
Downers Grove, IL06.2014
Skills
- IT, Admin, Security and Networking knowledge
- Reliable Entrusted to resolve network outages late at night Being only Network admin in San Diego
- Great with dealing with ambiguity
- Interpersonal savvy/ Culture Champion
Timeline
IT Systems Administrator
ClickUp
08.2022 - Current
IT Specialist
ClickUp
08.2021 - 08.2022
Lead
Apple, UTC
03.2019 - 08.2021
Genius, Apple, UTC
11.2018 - 03.2019
Technical Expert
Apple, UTC
02.2015 - 11.2018
Associate of Arts - Arts
San Diego Mesa College
High School Diploma -
Downers Grove North High School