Summary
Overview
Work History
Education
Skills
Timeline
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Matthew Gruning

Scottsdale,AZ

Summary

Innovative and hardworking go getter with 10+ years of marketing, social media, customer service, and sales experience. With a proven track record for success in exceeding goals and maintaining a strong reputation for customer satisfaction, Mathew has cultivated high value skills that have translated into the strength of his network. Mathew's ambition, creativity, ability to troubleshoot on the spot, and positive outlook are the defining character traits that set him apart.

Overview

16
16
years of professional experience

Work History

Sales, Marketing, and Customer Service Manager

Detail Boys
Phoenix , AZ
03.2020 - 08.2024
  • Optimized advertising efforts through content development.
  • Business development through strategic customer engagement.
  • Conducted market research for customized branding strategies.
  • Planned and executed events paired with marketing campaigns
  • Increased sales by offering consulting on product promotion and membership programs.

Manager

Artopia Experience
Phoenix, AZ
02.2022 - 07.2022
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
  • Created engaging social media content
  • Maximized customer service by training staff, overseeing operations and resolving issues.
  • Improved Google and Yelp rankings by resolving issues quickly and accurately.
  • Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies

Marketing and VIP Sales Manager

Lucid Light Lounge
12.2016 - 01.2020
  • Collaborated with Brand ambassadors, promoters and marketing associates to build effective marketing campaigns
  • Hosted global level DJs and Music artists at Milwaukee's biggest music Venue.
  • Displayed strong organizational strengths, advanced skills in negotiations and cost effective strategies to deliver events that persistently surpassed expectations.
  • Assessed profits and losses
  • Managed VIP table sales
  • Inventory management
  • Planned and executed events
  • Implemented, executed and strategically expanded business channel partnerships and program initiatives.

Marketing and Events Manager

Oak Lounge
Milwaukee, WI
05.2012 - 11.2016
  • Displayed strong organizational strengths, advanced skills in negotiations and cost effective strategies to deliver events that persistently surpassed expectations.
  • Assessed profits and losses
  • Managed VIP table sales
  • Inventory management
  • Collaborated with Brand ambassadors, promoters and marketing associates to build effective marketing campaigns

•Hosted global level DJs and Music artists.

Social Media and Marketing Consultant

Apartment 720
12.2010 - 02.2016
  • Analyzed and reported social media and online marketing campaign results.
  • Developed marketing content such as promotional materials and advertisements for social media.
  • Set clearly defined goals to drive customer retention, brand awareness and website or social media traffic.
  • Monitored online presence of company's brand to engage with users and strengthen customer relationships.
  • Managed team of 15 to generate original content
  • Created videos and managed Facebook and Instagram accounts
  • Increased customer engagement through social media.
  • Maximized strategic approaches by keeping close eye on performance and making appropriate adjustments.

Sales Associate

Pinnacle Sales And Marketing
11.2008 - 12.2010

Sold and promoted ticket packages for Milwaukee Wave, Milwaukee Bucks, and Milwaukee Admirals

  • Cold calling and generating sales leads
  • Collaborated with sales team to increase brand awareness and enhance business development by building and maintaining relationships with key accounts.
  • Conducted market research and reported on competition.
  • Planned and executed events
  • Wrote engaging and successful marketing

Education

Marketing

UW-Milwaukee
Milwaukee, WI

Skills

  • Creating social media content
  • Market research
  • Marketing
  • Budgeting
  • Sales
  • Analyzing consumer behavior
  • Branding
  • Event production
  • Staffing

Timeline

Manager

Artopia Experience
02.2022 - 07.2022

Sales, Marketing, and Customer Service Manager

Detail Boys
03.2020 - 08.2024

Marketing and VIP Sales Manager

Lucid Light Lounge
12.2016 - 01.2020

Marketing and Events Manager

Oak Lounge
05.2012 - 11.2016

Social Media and Marketing Consultant

Apartment 720
12.2010 - 02.2016

Sales Associate

Pinnacle Sales And Marketing
11.2008 - 12.2010

Marketing

UW-Milwaukee
Matthew Gruning