Matthew Haag
Pinckney,MI
Summary
Innovative Solution Architect with in-depth understanding of software deployment and system design illustrated over 18 years of experience in similar roles.
Overview
21
21
years of professional experience
Work History
Technical Solution Architect
Cisco Systems
05.2021 - Current
- Design and implement robust Cisco-based security solutions, ensuring seamless integration with existing infrastructure
- Serve as a subject matter expert on Cisco security products and technologies, staying updated on latest developments and best practices
- Provide expert guidance to clients on security best practices, risk management, and compliance requirements
- Conduct detailed technical documentation, including design specifications, implementation plans, and post-implementation reports
- Collaborate with cross-functional teams to deliver holistic security solutions, working closely with network engineers, system administrators, and cybersecurity experts
- Investigate and resolve security incidents, conducting root cause analysis and implementing corrective actions.
- Improved system efficiency by designing and implementing scalable technical solutions to meet business requirements.
Sr. Systems Engineer
Barracuda Networks
08.2012 - 05.2021
- Lead Technical Sales Engineer for Barracuda’s largest deals in North America
- This entailed managing multiple POCs, while also assisting product management teams with future product design and customer needs
- These POC/implementations average multiple hundred thousand
- Plan 10 to 20 multi-site deployments per month
- Assist account and territory management with over 40 pre and post sales calls per month related to technical experience
- Assist with tens of deployments and case management simultaneously with other engineering teams
- Respond to functional and technical elements of RFI/RFPs
- Document solutions and best practice on campus.barracuda.com (Over 100 documented solutions)
- National travel for both pre and post sales requests
- Prepare and create training documents for sales organization and technical staff
- Provide coaching and professional development to team-members to enhance their product knowledge and technical sales skills.
Tier 2 Technical Support Engineer
Barracuda Networks
06.2010 - 08.2012
- Lead Support Engineer for data protection and security products (Backup servers, PBX servers, Email Security Gateways, and SaaS)
- This included worldwide multi-level technical support function in 24x7 enterprise
- Focused on identifying, diagnosing, reproducing and correcting business impacting issues
- Position also entailed
- Assisting customers in installations, initial setup/configuration, and troubleshooting
- Interfacing with customers and sharing debug output with development team for early resolution of issues
- Generating and documenting Salesforce solutions
- Conveying customer feature requests to development team
- Assisting clients in resolving network design issues.
Technical Support III/Retention Specialist
Comcast
11.2002 - 06.2010
- Technical Support and Retention Specialist for all Comcast products (Internet, VOIP, and cable)
- Support responsibilities involved troubleshooting PCs, home networks, browsers and email related problems
- Diagnosing issues through troubleshooting and process of elimination
- Retain all possible revenue through added value and customer service
- Other responsibilities included
- Administering all activities associated with customer support issues, including selling, billing, and repair for all products
- Training customers and Support Specialists on products and troubleshooting
- Using probing skills to overcome customer objections and complications
- Knowing all competitive offers to help overcome objections
- Demonstrating a strong product knowledge by answering questions in accurate and timely manner.
Education
Computer And Information Systems Security
Eastern Michigan University
Ypsilanti, MIAssociate of Applied Science - Network And System Administration
Computer Networking Technology, WCC
Ann Arbor, MI01.2003
Certification - Computer Networking
Cisco Networking Academy
Ann Arbor, MI01.2002
Computer System Support Certificate -
Washtenaw Community College
Ann Arbor, MI01.2001
Skills
- Cloud Infrastructure: AWS (S3, EC2, VPC, RDS, Route53, IAM), Azure (AVN, Azure AD, VPN, Security, Blob and Performance Storage)
- Hypervisors: VMware, Hyper-V, Citrix Xen, Proxmox (KVM)
- Operating Systems: Windows Sever, Linux (RHEL, Solaris, Ubuntu), FreeBSD
- Software: Microsoft SQL Server, Microsoft Exchange, Apache, Nginx, MySQL, PostgreSQL
- Programming Languages: HTML, CSS, JavaScript, Python, Bash
- Network Design
- Cloud Architecture Design
- Application Security
- Technical Documentation
- Problem Solving
- System and Network Security
- System Testing
Accomplishments
- 2020 Presidents Club
- 2016 Presidents Club
- Over 3500 closed support cases
- Over 80 5-star customer ratings
- Tier 3 Lead
- 2004 Ann Arbor Retention Award
References
- Joshua Kolka, (989) 284-5737, Ann Arbor, MI, Technical Solution Architect – Microsoft Corp.
- Ahmad Al-Najjar, (708) 704-1937, Canton, MI, Senior Solutions Architect – Dimension Data
- Warren Flintoft, (586) 420-6122, Ann Arbor, MI, Knowledge Management Specialist and former Senior Technical Support Lead - Comcast
Timeline
Technical Solution Architect
Cisco Systems
05.2021 - Current
Sr. Systems Engineer
Barracuda Networks
08.2012 - 05.2021
Tier 2 Technical Support Engineer
Barracuda Networks
06.2010 - 08.2012
Technical Support III/Retention Specialist
Comcast
11.2002 - 06.2010
Computer And Information Systems Security
Eastern Michigan University
Associate of Applied Science - Network And System Administration
Computer Networking Technology, WCC
Certification - Computer Networking
Cisco Networking Academy
Computer System Support Certificate -
Washtenaw Community College
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