Matthew Haber
Nacogdoches,TX
Summary
Results-driven Home Consultant with a strong focus on customer satisfaction and relationship building. Proven ability to enhance client experiences through personalized guidance in home selections.
Overview
11
11
years of professional experience
Work History
Home Consultant
Freedom Homes
Lufkin, TX
01.2019 - 01.2026
- Guided clients through home selection process, ensuring alignment with individual needs and preferences.
- Provided personalized consultations for clients, resulting in increased sales and customer loyalty.
- Conducted post-project follow-ups with clients, ensuring continued satisfaction with completed homes long after move-in day.
- Contributed positively towards maintaining strong company reputation through consistently delivering high-quality results to satisfied customers.
- Maintained up-to-date knowledge of industry trends, providing informed guidance to clients on design choices and options.
- Assisted clients with selecting suitable home designs and layouts based on their unique needs.
General Manager
Clayton Homes of Marshall
Marshall, Tx
06.2016 - 12.2018
- Developed strategic partnerships to improve vendor relationships and optimize performance of Home Center
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Responsible for recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness through quarterly evaluations
- Walked model homes daily to ensure they were clean and decorated, highlighting on sight, sounds and smells
Manager in Training
Clayton Homes of Liberty
Liberty, Tx
05.2015 - 06.2016
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Gained knowledge of company policies, protocols and processes.
- Enhanced supervisory and leadership abilities by working closely with supervisor.
Education
University of Houston/ College of Charleston
Houston, Tx/ Charleston, SCSkills
- Home staging techniques
- Appointment scheduling
- Complaint handling
- Teamwork
- Problem-solving abilities
- Multitasking Abilities
- Customer satisfaction
- Active listening
- Relationship building
- Sales presentations
- Self motivation
- Client relations
- Professionalism
Accomplishments
Multiple yearly and quarterly Circle Awards for yearly and quarterly gross profits
Timeline
Home Consultant
Freedom Homes
01.2019 - 01.2026
General Manager
Clayton Homes of Marshall
06.2016 - 12.2018
Manager in Training
Clayton Homes of Liberty
05.2015 - 06.2016
University of Houston/ College of Charleston
Quarterly Circle Awards
Recognition for top performers for gross profit company wide