Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Quarterly Circle Awards
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Matthew Haber

Nacogdoches,TX

Summary

Results-driven Home Consultant with a strong focus on customer satisfaction and relationship building. Proven ability to enhance client experiences through personalized guidance in home selections.

Overview

11
11
years of professional experience

Work History

Home Consultant

Freedom Homes
Lufkin, TX
01.2019 - 01.2026
  • Guided clients through home selection process, ensuring alignment with individual needs and preferences.
  • Provided personalized consultations for clients, resulting in increased sales and customer loyalty.
  • Conducted post-project follow-ups with clients, ensuring continued satisfaction with completed homes long after move-in day.
  • Contributed positively towards maintaining strong company reputation through consistently delivering high-quality results to satisfied customers.
  • Maintained up-to-date knowledge of industry trends, providing informed guidance to clients on design choices and options.
  • Assisted clients with selecting suitable home designs and layouts based on their unique needs.

General Manager

Clayton Homes of Marshall
Marshall, Tx
06.2016 - 12.2018
  • Developed strategic partnerships to improve vendor relationships and optimize performance of Home Center
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Responsible for recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness through quarterly evaluations
  • Walked model homes daily to ensure they were clean and decorated, highlighting on sight, sounds and smells

Manager in Training

Clayton Homes of Liberty
Liberty, Tx
05.2015 - 06.2016
  • Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Gained knowledge of company policies, protocols and processes.
  • Enhanced supervisory and leadership abilities by working closely with supervisor.

Education

University of Houston/ College of Charleston
Houston, Tx/ Charleston, SC

Skills

  • Home staging techniques
  • Appointment scheduling
  • Complaint handling
  • Teamwork
  • Problem-solving abilities
  • Multitasking Abilities
  • Customer satisfaction
  • Active listening
  • Relationship building
  • Sales presentations
  • Self motivation
  • Client relations
  • Professionalism

Accomplishments

Multiple yearly and quarterly Circle Awards for yearly and quarterly gross profits

Timeline

Home Consultant

Freedom Homes
01.2019 - 01.2026

General Manager

Clayton Homes of Marshall
06.2016 - 12.2018

Manager in Training

Clayton Homes of Liberty
05.2015 - 06.2016

University of Houston/ College of Charleston

Quarterly Circle Awards

Recognition for top performers for gross profit company wide

Matthew Haber