Matthew Hanson
Service Manager & Technology Consultant
Tucson,AZ
Summary
Experienced in multiple facets of business operations with an emphasis on client relations, project planning and team management with a demonstrated history of exceeding Key Performance Indicators while improving company profitability. Coming with over a decade of experience working with C-level executives, small business owners and I.T. personnel. Well versed in Windows and Mac environments as well as Microsoft Office applications and basic networking.
Overview
18
18
years of professional experience
4
4
years of post-secondary education
Work History
Technology Consultant
Fruth Group
Tucson, Arizona
03.2021 - Current
- Responsible for all aspects of the sale process from qualification to closing.
- Create and present tailored proposals to potential clients.
- Experience with use of Compass Sherpa CRM.
- Consistently meet or exceed monthly and quarterly quotas.
- Use of cold calling, email, and foot canvassing sales approaches.
Field Service Manager
Fruth Group
Tucson, Arizona
06.2013 - Current
- Leading team of Service Engineers to provide the best customer experience possible.
- Implement processes to improve profitability and response times.
- Meet or exceed company's Profit/Loss benchmarks for department and consistently most profitable branch company wide.
- Reduced overall warehouse inventory while improving first call efficiency.
- Accompanied Sales Representatives to present quarterly reviews of account and identify solutions sales opportunities.
Field Service Supervisor
Fruth Group Inc
Tucson, Arizona
03.2009 - 06.2013
- Lead team of Service Engineers in servicing customer base in Southern Arizona.
- Responsible for Customer remediation and escalation of technical issues.
- Assessed employee work and improved performance with an individualized approach.
- Well versed in use of General Circuit Diagrams.
- Multiple factory certifications ranging over wide array of equipment.
Lead Field Service Engineer
The Fruth Group
Tucson, AZ
09.2008 - 03.2009
- Maintain high priority accounts in accordance to SLA benchmarks.
- Responsible for customer remediation and technical escalations.
- Installation and troubleshooting of Print/SMB/Scan to Email features on customer’s workstations and/or servers.
Service Engineer
The Fruth Group
Tucson, AZ
07.2005 - 09.2008
- Service Canon production printing equipment.
- Triage and plan routes across Southern Arizona territory.
- Build and maintain personal parts inventory.
- Multiple Canon ATSP certifications.
Education
High School Diploma -
Santa Rita High School
Tucson, AZ 08.2000 - 05.2004
Skills
Customer Service
Technical Troubleshooting
Documentation and Reporting
After-sales Support
Employee Management
Upselling
Equipment Setup
Technical Installations
Timeline
Technology Consultant
Fruth Group
03.2021 - Current
Field Service Manager
Fruth Group
06.2013 - Current
Field Service Supervisor
Fruth Group Inc
03.2009 - 06.2013
Lead Field Service Engineer
The Fruth Group
09.2008 - 03.2009
Service Engineer
The Fruth Group
07.2005 - 09.2008
High School Diploma -
Santa Rita High School
08.2000 - 05.2004